Customer Service Representative Job at Dairy Farmers of America, Inc.
Dairy Farmers of America is seeking a Customer Contact Representative for our Mansfield, MA office!
Dairy Farmers of America (DFA) is a dairy marketing cooperative owned by more than 12,500 family farmers.Our mark matters and it represents the wholesomeness of dairy that we share with our communities and loved ones. DFA manufactures a variety of dairy products, including cheese, butter, fluid milk, ice cream, dairy ingredients and more, under well-known and established regional brands. Our fingerprints touch thousands of brands across the marketplace, and we're passionate about delivering the simple pleasures of dairy to people everywhere, straight from our family farm-owners.
By joining DFA, you can help us continue to make a difference that matters. We care deeply about the well-being of our neighbors and friends, and we celebrate the diversity of our company and our world. It takes an incredible team to deliver the goodness of dairy and enrich our communities – come join us!
BENEFITS:
- 401(k) with company contribution
- Competitive pay
- Paid vacation and holidays*
- Career growth opportunities – we promote from within!
- Comprehensive healthcare benefits
- Service recognition and employee rewards*
- Employee referral program
- Tuition reimbursement*
- Work for dairy farm families
The Customer Contact Representative will ensure daily and periodic orders and transactions are entered into the system in a timely and accurate basis, employing knowledge of the order-to-cash process to provide a high level of customer service.
Duties and Responsibilities:
- Accurately keys both verbal and written orders after verifying content
- Verifies daily deadlines to ensure all required orders are entered in the system
- Accurately processes all documents related to billing (including credits, delivery confirmations, etc.)
- Communicates with internal customers to investigate and resolve discrepancies in the order-to-cash process
- Maintains files for all order-to-cash transactions and their supporting documents
- Collaborates with others in meeting daily and periodic deadlines
- Special projects and miscellaneous duties as assigned
Required Minimum Qualifications
- A high school diploma (or equivalent) plus one year of related order-to-cash experience is required
- One year of post-secondary education with emphasis on business and/or accounting related discipline is preferred
- Customer Service office background preferred
Necessary Knowledge, Skills and Abilities
- Excellent communication skills
- Strong customer focus
- Proficiency with Microsoft Windows, intermediate Excel skills
- Reliable and has the ability to meet deadlines
- Detail-orientated
- Team player
- Proficient 10-key skills
- Ability to multi-task
- Ability to research and resolve order-to-cash related problems
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