Customer Service Representative Job at Blair Heating & Air
Customer Service Representative
The appointment scheduler and customer service representative is a vital position within the organization. You support our dynamic, fast-paced, growing business by scheduling appointments and providing general customer service. You are the first contact the customer has. We operate a high paced action-packed call center environment. We embrace change and we pride ourselves on incorporating state of the art techniques and equipment in everything that we do. Our ideal candidate brings a positive attitude, a high sense of urgency, great organizational skills, a team player, and naturally provides world class customer service.
Responsibilities
- Must be able to handle 60+ inbound or outbound calls per shift
- Greet customers as they pick up the phone and introduce yourself and the company
- Provide Fast, Friendly and Fun customer service to both internal and external customers
- Answer incoming calls related to service, billing, and other departments
- Schedule service/estimate appointments in a timely manner
- Provide information regarding the service or products in question
- Answer any questions that the potential customer asks to the best of your ability
- Work collaboratively with internal team
- Instill confidence for customers through clear and effective communication
- Other duties needed for success
Key Competencies:
- Excellent customer service skills
- Honesty and integrity
- Ability to communicate empathy
- Critical thinking and problem solving
- Detail oriented
- Adept learner
- Able to multitask
- Basic knowledge of Microsoft Office applications (Outlook, Excel and Word)
- Knowledge of Successware Preferred
- Excellent written and verbal communication skills
Physical Requirements: Must be able to sit for long periods of time. Must be able to work varying shifts including days, nights, and weekends!
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- In-person
Ability to commute/relocate:
- Palm Springs, CA 92264: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: In person
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