Customer Service Representative Job at Ballard County Farm Bureau
Ballard County Farm Bureau La Center, KY 42056
The Customer Service Representative provides an exceptional customer service experience through all customer conversations and transactions. The Customer Service Representative is responsible for handling multiple types of customer experience inquiries, resolving service concerns/documenting customer requests, completing changes to policies, process payments, and write new policies in multiple lines.
Must possess a property and casualty insurance license issued by the Commonwealth of Kentucky. Two years experience in insurance service/sales required.
Key Responsibilities:
- Resolve questions/issues and refer to appropriate areas if needed.
- Completes customer’s transactional requests as provided by caller.
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the customer's situation
- Demonstrates knowledge of insurance products and regulations
The ideal candidate will possess the following qualities:
- Ability to multi-task.
- Ability to handle and pacify difficult customers.
- Effective communication skills – both verbal and non-verbal.
- Must always be friendly and willing to provide assist others.
- A good memory for remembering data and details.
- Basic computer and typing skills.
- Must be punctual at all times and able to put in flexible working hours.
- A good listener with sound judgment.
- Ability to cope in a fast paced job environment.
- He/she must be able to critically analyze all situations and solve problems efficiently.
Job Type: Full-time
Pay: $16.00 - $21.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Experience level:
- 1 year
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
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