A.W.E. Air Water Energy in Carol Stream, IL is looking to hire a full-time Customer Service Representative / Phone Receptionist to take inbound calls, route our HVAC Technicians, and schedule appointments. Are you a customer service rockstar? Do you want to work with an established local company that treats its team like family? If so, please read on!

This call center position earns a competitive wage starting at $18.00 per hour, depending on experience. We provide AWEsome benefits and perks, including medical, dental, a 401k, a secondary insurance option, paid holidays, and opportunities for overtime. If this sounds like the right customer service opportunity for you, apply today!

ABOUT A.W.E. AIR WATER ENERGY

With roots dating back to the 1920s, we've built our reputation by providing expert air conditioning and heating maintenance, repairs, and installations throughout Chicagoland's western suburbs. We're the recipients of the Angie's List Super Service Award, Nextdoor's Neighborhood Favorite Award, Carol Stream's Best of 2020, and have an A+ rating with the Better Business Bureau. As an award-winning company, we are a trusted source of installation and maintenance for any home's air, water, or energy needs.

As a family-oriented team, we care about our employees and strive to show them our appreciation. We have a friendly and supportive work environment where each employee is respected. We ensure our employees' happiness and want our team to enjoy what they do. We're always striving to grow and make improvements, and we're looking for long-term employees to join us!

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE / PHONE RECEPTIONIST

As a Customer Service Representative / Phone Receptionist, you keep our business running smoothly by providing world-class support for our customers and technicians. From our call center, you enthusiastically handle customer concerns of all kinds. When you receive a call, your friendly demeanor sets the tone for a positive interaction. You helpfully answer questions and book service appointments, updating the customer database with complete and accurate information. Additionally, you make outbound calls to fill any gaps in the service schedule.

Dependable and organized, you dispatch technicians and regularly communicate with management, so everyone is on the same page. You are proud of the role you play on our team, and you find satisfaction in helping customers receive the assistance they need!

QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE / RECEPTIONIST

• High school diploma or equivalent
• Basic computer skills
• Good interpersonal skills
• Excellent phone skills

Proficiency with Microsoft Word and Excel or previous experience working in the HVAC industry would both be a plus! Are you a team player with good communication skills? Do you have above-average customer service and problem-solving skills? Are you flexible and detail-oriented? Can you manage your time well and effectively prioritize multiple tasks? If yes, you might just be perfect for this call center position at our HVAC office!

WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE / PHONE RECEPTIONIST

The schedule for this full-time call center position is typically Monday to Thursday from 9:30 a.m. to 6:00 p.m., Friday from 8:30 a.m. to 5:00 p.m., and Saturday from 7:00 a.m. to 2:00 p.m. with Sundays OFF. Additionally, when you work a Saturday, you will have a different day off sometime during the week.

ARE YOU READY TO JOIN OUR AWESOME HVAC FAMILY?

If you feel that you would be right for this Customer Service Representative / Phone Receptionist job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 60188