Customer Service Representative

American Leak Detection, Inc.

Lititz, Pennsylvania

Base Salary

• $37k - $42k ($18 - $20 hourly) depending on experience
• Potential advancement opportunities

Job Type

Full-time/Year Round

• IRA plan
• Paid Training
• Year-round work

Position includes:

• Hourly pay
• Overtime Pay (as applicable)
• Paid Travel Time (as applicable)
• Medical, Dental, Vision
• Paid Vacation
• Paid Sick time
• Paid holidays
• Ability to work from home

Great candidates are likely to be

• Service oriented
• Comfortable with learning and using new technology
• Enjoy working with customers and operations personnel
• Appreciate working a flexible schedule, weekend on call hours available
• Enjoy working for a growing organization offering new experiences and career growth

We enjoy developing our employees and providing comprehensive training in state-of-the-art methods and techniques using the best in equipment. We also provide all that you’ll need (at no cost to you) to perform your job and serve our customers.

In the job you’ll be asked to:

• Answer service calls and accurately record information from customers into electronic database
• Provide professional and courteous services to all customers
• Assist in marketing projects while updating daily schedules and calendars
• Set schedule for leak detections, service calls and repairs
• Prepare work order and distribute to technician
• Dispatch service orders and relay messages via phone, email, text messages or other communication devices
• Assist with collections and coordinate with collection agency
• Handle customer questions and complaints; when the issue is beyond the representatives’ knowledge, forwards to the assigned specialist or other appropriate staff
• Contact customers to assess customer satisfaction
• Prepare and file invoices and documents, and compose correspondence as requested
• Assist in familiarizing newly onboarded Customer Service Representatives in office protocols & procedures

Desired Qualifications

• Enjoy being in a job that rewards intuitive, hardworking, efficient, people who have a keen eye for detail and enjoy working with customers
• Ability to deliver excellent customer service
• Exceptional team player; fun, energetic, goal oriented, positive, optimistic, and positive attitude
• Self-motivated, enjoy working independently, self-starter, organized, and enjoys being self-directed
• Neat appearance, and a high standard of professionalism and character.

Education & Experience

• High School or equivalent
• Prior customer service experience is a plus but not required
• Veterans from all branches are highly desired & encouraged to apply

A little bit about our Company and team

Founded over 40 years ago, and teeming with great people, American Leak Detection has become the world leader in accurate, non-destructive detection of hidden water, sewer, gas and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced, sophisticated technology. Our millions of satisfied customers include residential homeowners and industry professionals like plumbers, building contractors, insurance adjusters, apartment managers, drain cleaners, restoration specialists, Homeowners Associations, and municipalities.

Reach out today and let us know you’re interested in learning more! Visit the Careers section of our website American Leak Detection @ https://www.americanleakdetection.com