General Info
Job Type: Full-Time
Minimum Years of Experience Required: 2 Years
Minimum Years of Education Required: High School/GED
overtime Available
Speciality: Residential Plumbing or Air Conditioning
Must be Authorized to Work in the US

Company Info

Our company has a long-standing tradition of providing our South Florida neighbors with honest, courteous, and professional service. For over 45 years, Lindstrom has cultivated a tradition of excellence and 100% customer satisfaction. Our mission for the future remains the same; to grow the business based on our tradition of outstanding service.

Job Description

The role of the CSR/Permitting is to process, submit and schedule city permits for residential plumbing jobs. CSR must insure that all customer permits are applied and completed in a timely manner. CSR will also handle incoming plumbing service calls when not processing permits.

Job Duties:

• Managing inbound and outbound calls in a timely manner
• Identifying customer's needs and clarify customer's information in order to provide solutions
• Schedule and coordinate failed inspections and service calls
• Maintain Technicians daily schedules
• Insure the service calls are properly completed
• Schedule any return trips with the customers if needed
• Dispatch service technicians, one call at a time
• Monitor the dispatch board to insure technician are productive
• Complete permit applications for daily installs; NOC when necessary
• Assign Decals; track decal numbers
• Coordinate drop off/pick up their permits
• Electrical Permits
• Notify municipalities of installs; permit on the way
• Coordinate daily schedule of Permit Courier; schedule his calls; track time on GPS; close calls
• Update Permit Tracking in Service Titan Software
• Call in Inspections
• Confirm Inspection appointments with customers & get time frames for inspections for customers
• Schedule calls to drop off/pick ladder if required for inspection
• Check Inspection Results
• Enter New Permits information in SuccessWare
• Copy New Permits
• Mail New Permits to Customers or File in Quality Check Drawer by Date
• Follow up calls to customer to schedule inspections
• Permit Revisions
• Correct rejected permit applications (e.g., plans needed)
• Correct other paper work issues, e.g., wrong app. Signed; warranty deed needed; wrong signature; missing signature; no NOC signed
• Coordinate and Schedule corrections of failed inspections with Installation Manager and customers
• Strong follow-up to ensure all permits are closed out; permits applied for are issued
• Ensure that all open permits are closed; Renew permits; Pay fees
• Renew Expire Permits

Job Requirements:

• Previous experience in Permitting
• Strong phone and verbal communication skills with active listening skills
• Ability to multi-task, set priorities and manage time effectively
• Attention to detail
• Data Entry: Ability to enter accurate information and post invoices
• Ability to type 45 WPM

Benefits
Medical Insurance
Dental Insurance
Life Insurance
Retirement Beneift
Disability Insurance

• Paid holidays
• Paid time off
• Technical training
• Incentive compensation programs
• Supplemental health benefits

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