Customer Experience Representative

Would you like to work in an environment where you’ll make a difference daily? At Permobil, we’re looking for game-changers to join us as we innovate for individuals, drive business performance, and develop the world’s most advanced assistive solutions.

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

For our Customer Experience team, we are looking for a Customer Experience Representative to provide support to customers, sales reps, and end users all over the world.

Essential Functions and Duties:

• Applies acquired job skills and company policies and procedures to complete assigned tasks.
• Follows established procedures on routine work, requires instructions only on new assignments.
• Dedicated Point of Contact for specified international region, providing daily and technical support.
• Process quotes, parts orders, chair orders and returns when applicable within the region.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Ability to multi-task, prioritize, and manage time effectively.
• Support Customer Experience teams as needed.
• Follow direction, procedures, and instructions for all work assignments.
• Work as a team and maintain professionalism at all levels in the organization.
• Maintain regular and predictable attendance; report to work on time.
• Other duties and responsibilities as assigned. Duties and responsibilities may change from time to time.

Qualifications:

• Proficiency in the English language (written and oral); strong grammar skills.
• Ability to communicate with a pleasant voice and in a professional manner.
• Attention to detail and ability to perform accurate work.
• Ability to maintain confidentiality of information and records.
• Ability to work independently, self-starter, with minimal supervision.
• Ability to prioritize and reprioritize tasks on an ongoing basis.
• Basic computer and math skills; proficiency with Microsoft Office Suite and Adobe Acrobat.
• Ability to multi-task and work in a fast-paced environment and manage time effectively.
• Interact with a multitude of internal areas including Sales, Transportation, Production Planning.
• Ability to accommodate flexible or varied work schedules.

Level of Education or Experience in Lieu of:

• Minimum of at least 2-4 years’ experience of customer support.
• Proven customer support experience or experience as a Client Services Representative.
• High school diploma or GED.

Work Environment:

• Professional office setting.
• Overtime as assigned.

Physical Demands:

• Work at a computer for 8+ hours per day.
• Use a computer keyboard and enter data for 8+ hours per day; frequent finger and wrist manipulation.
• See fine details for extended periods of time, including objects and/or drawings.
• Wear required personal protective equipment as needed.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Permobil. Additionally, this job description does not constitute an employment contract and Permobil may exercise its employment-at-will rights at any time.

Salary: Hourly rate of $18.00 per hour, paid bi-weekly.

Schedule: Monday – Friday, 6:00am – 2:30pm with OT possibilities.

Vacation or PTO: During initial year of employment: Up to 80 hours of vacation, which will be prorated based upon start date. After initial year of employment, earn 136 vacation hours.

Sick Time: Per Washington State law, one hour of sick time for every 40 hours worked, with the ability to roll over up to 144 hours into the next year.

Benefits:

• Medical, dental, and vision benefit options beginning first day of employment.
• Long Term Disability and Company Provided Life Insurance Policy for all employees
• 401K eligibility on the 1st of the month following 60 days of employment. Permobil offers Safe Harbor matching, with immediate vesting.
• Holidays: 10 paid company holidays per year.

For information regarding Permobil's Privacy Notice, please visit privacy.permobil.com

Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.

More about Permobil

Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users’ needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.

Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 1600 team members in more than 15 countries around the world. For more information regarding the company’s storied history and complete product line, visit permobil.com.

Fun facts about us: One of our products was 1 of 100 best inventions in Time magazine in 2021
https://time.com/collection/best-inventions-2021/
https://time.com/collection/best-inventions-2021/6112517/permobil-explorer-mini/