Customer Experience Coordinator Job at Liquid IV
About Liquid I.V.
Liquid I.V. is a 360-degree wellness company based in El Segundo, CA, created to fuel life’s adventures. Our product line features great-tasting, non-GMO electrolyte drink mixes utilizing Cellular Transport Technology (CTT)® to enhance rapid absorption of water and other key ingredients into the bloodstream—helping consumers feel better, faster.
Our products are stocked in over 30,000 doors across the country, including the world’s leading specialty, big box, and online retailers such as Costco, Walmart, Target, Amazon, and many more. In just a few short years, our growth has been exponential. With this in mind, we are looking for world-class team members to help us continue disrupting the wellness industry and hydrating people in need around the globe.
One last thing (or two): We recently joined our friends over at Unilever to help us grow Liquid I.V. into a global brand. As a mission-based organization, giveback is one of the core pillars built into our DNA. Since 2015, we have donated over 36 million servings of Liquid I.V. to those in need around the world through our one-to-one giveback pledge. In 2022 alone we donated over 15 million servings to individuals and organizations making an impact globally, nationally, and locally. As we move into 2023 and beyond, we will expand our impact, and create durable, positive change in vulnerable and underserved communities. As part of our mission, we are committed to upholding environmentally responsible business practices and championing an ethos of health and wellness for all.
We're excited to expand our team with a Customer Engagement Coordinator. Come join us!
About the role:
The Liquid I.V. Customer Experience team needs an inquisitive, kind, punctual Customer Experience Coordinator to support the Customer Experience Supervisor in the growing chat channel for liquid-iv.com.
This person will be trained in all areas across the customer experience department and has an opportunity to play an instrumental role as the department grows.
Responsibilities include but not limited to:
- Serve as the primary agent on chat channels Monday-Friday.
- Respond to email and phone calls.
- Support the Customer Experience Supervisor: Weekend Operations and Chat with any projects.
- Identify and escalate any issues with the chat channel or any issues the customer experience channels may be experiencing.
- Assist with special projects during peak seasons, such as assisting customers with orders or sending notifications to customers for fulfillment or shipping delays.
- Support the team goals by responding to social channels or customer reviews as needed.
Qualifications:
- Bachelor’s degree preferred or 4 years in client services/ management required.
- Maintain flexibility working in a fast-paced environment while maintaining deadlines.
- Ability to show initiative and work well independently or as a part of a team.
- Adaptable mindset with the ability to work independently and as a team.
- Great communicator and strong attention to detail.
What We Give:
- 100% company-paid medical, dental and vision insurance for employees (PPO, HMO and Kaiser options).
- A 401k plan with company match, short and long-term disability coverage.
- A generous PTO and sick policy that includes 13+ paid annual holidays.
- Wellness classes (fitness, mental health, nutrition, finance, etc.).
- An Employee Assistance Program, including membership for guided meditation for all employees.
- Monthly phone and gym reimbursement.
- Opportunities to participate in our Giveback Mission to help Change The World.
- Copious amount of Liquid I.V. product to keep you Fueled for Life’s Adventures!
Work Environment:
- Hybrid/Office environment with flexibility for industry events. Most responsibilities of this job will be handled from the office.
The expected hourly rate for this position is $20.00 - $23.00 per hour. The exact hourly rate is determined by various factors including experience, skills, education, geographic location, internal company equity, and budget.
Candidates must be authorized to work in the United States without sponsorship.
We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.
Liquid I.V. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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