Circle Graphics is the world’s foremost producer of grand and large-format digital graphics. We are an industry leader in creating innovative products for outdoor advertising, business signage, wall decor, art reproduction, and the professional photography and art communities.

Our combined 407,000 square feet of manufacturing facilities across the United States house over 88 grand and large format digital printers, custom automated finishing equipment, and coating capabilities to produce printed recyclable materials up to 16 ft. wide. Our prepress department processes more than 40,000 files per day with the aid of proprietary software automation tools. We operate around-the-clock, 7 days a week to deliver extraordinary customer service, and print over 431 million square feet of material annually. We specialize in industry leading innovations accompanied by world class service.

The Customer Client Support/Account Manager II has the primary responsibility to provide excellent customer service while handling all orders and any questions, issues or concerns our customers may have. This person will also interact professionally and positively with coworkers in all departments.

Essential Duties and Responsibilities:

• Provide positive, reliable customer service with a proven track record
• Communicate via phone and e-mail quickly and knowledgeably
• Handle and/or escalate all customer issues/concerns
• Serve customers and accommodate their requests quickly and efficiently
• Understand all the steps necessary to complete each stage of a job through order entry pre-press, print, post-press and shipping
• Work directly with AM I and III roles to interact with customers as need
• Traffic customer orders through our order management system
• Navigate through the order management system and apply notes where applicable
• Must be able to proficiently and independently, process spec sheets for standard bulletins, posters, and transit items.
• Work with outsource vendors for producing outsourced items
• Should be able to comfortably answer questions regarding internal processes and interface with individuals on the prepress and production teams.AM II should also be able to train other employees on these processes and bring forth ideas for process improvement.
• Must be able to accept feedback and use the information to further enhance skill set
• Must have excellent grammar and proofing skills
• Must be able to learn quickly and be resourceful when needing clarification

EDUCATION AND FORMAL TRAINING:

• GED / High School Diploma required
• Minimum 2 years’ Account Management/general administrative experience preferred
• Excel experience required - pivot table preferred

Hourly Range: $20.50 - $22.95 per hour
Location: Longmont, CO

Benefits offered: Medical, Dental, Vision, Life Insurance, Disability Coverage, a variety of optional benefits, Cafeteria 125 flex spending accounts, and a 401(k)-retirement plan PTO/Sick, Bonus opportunity.

Come join the leaders in digital printing and start your new career today! Please visit us at careers@circlegraphicsonline.com. We are excited to start this new adventure together!

It is the policy of Circle Graphics to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.