Customer Care Representative I, Irvine Job at Pathnostics
Summary:
Pathnostics is a fast-growing diagnostic testing laboratory offering innovative solutions to help treat chronic infections, as well as women's health and cancer diagnostics. Customer Care Representatives provide top-notch service to support clients, patients, sales reps, and lab departments so we can continue to deliver fast and accurate test results. This is a hybrid position based in Irvine, CA.
Available shift: Tuesday - Friday 8:30 am - 5:00 pm, Saturday 7:30 am - 4:00 pm
Essential Duties:
- Provide world class customer service and build rapport with clients, patients, and Sales Department
- Handle high volume of inbound / outbound phone calls and emails
- Respond to inquiries via phone, email, and fax promptly and in a polite manner
- Evaluate and respond to inquiries and concerns from clients and Sales Representatives
- Resolve routine held specimens and Additional Information Required cases
- Relay case rejections to Sales Department within Salesforce
- Distribute patient reports to appropriate facilities via fax, email, etc.
- Provide patient report summary to clients upon request
- Generates “Corrected/Amended/Addended” report and follow up accordingly
- Provide report summary to clients upon request
- Document all client interactions in Salesforce and Laboratory Information System (LIS)
- Other duties as assigned
Education/Experience:
- Bachelor’s degree preferred but not required
Qualification Requirements:
- High level of customer service skills, accuracy, and attention to detail
- Ability to adapt to changing procedures, policies, work environment, and responsibilities
- Ability to communicate effectively, follow written and verbal instructions
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
COVID-19 considerations:
Employees are required to wear a mask and we provide no cost, voluntary COVID testing.
Ability to commute/relocate:
- Irvine, CA 92614: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: Hybrid remote in Irvine, CA 92614
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