You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Northern Virginia. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only customer service representative they’ll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Reddick and Sons has an immediate opening for a full-time CSR. The CSR will fill a critical customer service role in our fast-growing business and organize the member experience from start to finish. Our company provides heating, cooling, plumbing, and electrical services throughout the Northern Virginia area, and our clients have come to expect a top-notch customer experience. Qualified candidate will be dependable, highly motivated, detail oriented, and strive to give our customers the quality they deserve.

If you want to be a part of something bigger than just a job- make this career move and find exactly what you are looking for. You will work in a place where you will be appreciated by your team and customers, and where you work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Reddick and Sons by visiting www.reddick.com or following us on Instagram @reddicksonsinc

Reddick and Sons, Inc. provides HVAC, Plumbing, Gas-fitting, and Electrical services to the greater Northern Virginia area. We are a Class A Contractor, and member of the Nexstar Network.

The Big Task

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Key Sub Tasks

• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.

Responsibilities Include

• Answer inbound phone calls from customers and vendors in a professional and authentic manner
• Maintain and update our customer database with complete and accurate information
• Schedule service appointments as needed for all departments
• Maintain communication with dispatch and your manager
• Participate in training so that you can grow and develop as a professional
• Outbound communication via phone and email for membership renewals, scheduling, and collections
• Help resolve customer issues in a professional and courteous manner
• Other duties as assigned

Qualifications

• Strong customer service skills
• Attention to detail
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office applications and scheduling software. Experience using Service Titan preferred
• Minimum 3yrs experience in a similar customer service role with a home service company
• Ability to multi-task in a fast-paced environment
• Knowledge of HVAC/plumbing/electrical industry a plus

Full-Time Benefits include

• Company-sponsored medical, dental, and vision insurance
• 401K Plan with a company match
• Spiffs for selling membership contracts
• Vacation and sick leave
• Annual bonus during the holiday season

Benefit Conditions

• Waiting period may apply
• Only full-time employees eligible

Work Remotely

• No

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Manassas, VA 20110: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience working in the trades (plumbing, electrical, HVAC)?

Experience:

• Customer service: 3 years (Required)

Work Location: In person

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