Contact Center Representative Job at Access Community Health Network
You will have the opportunity to work in a high volume call center and join a team that values hard work and dedication! Extensive Contact/Call Center EPIC Training Provided POSITION SUMMARY Contact Center Representatives are responsible for answering incoming calls from patients regarding scheduling of appointments, rescheduling appointments, answering customer questions, handling complaints, troubleshooting potential customer issues, and providing basic information. The critical functions you will perform in this role • Answer calls in an efficient, courteous, and prompt manner • Pre-register new patients into the EPIC EMR system. • Schedule patient appointments using the EPIC EMR system.
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- Provide excellent service to our patients What You Need • High school diploma or equivalent • Experience in customer service • Bilingual (English and Spanish) preferred Who We Are ACCESS is at the forefront of expanding access to affordable, comprehensive healthcare. We understand that we must continually work to evolve our thinking around patient care. As a community health care leader, we know that regardless of all the resources and advancements in medicine today, patient engagement is the most critical element in improving health outcomes. To achieve this outcome, we innovate and develop better practices to improve our care delivery model.
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.