Concierge Job at The Morgan Group, Inc
Why Morgan Group?
There’s more to Morgan Group than our 50+ multi family properties. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Morgan Group, it’s about the people who work for Morgan, our tenants, our construction team, and adhering to our key values that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering full-time employees a variety of benefits including:
- Advancement opportunities
- Training
- Low-cost Medical, Dental, Vision
- Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
- Health Savings Account
- Voluntary Life Insurance
- Long-Term Disability Insurance
- Company Paid Life Insurance
- Company Paid Short-Term Disability Insurance
- 401K (Traditional & Roth) with Company Match
- Employee Assistance Program
- Paid Time Off plans including:
- Vacation
- Sick
- Floating Holiday
- Bereavement Leave
- Holiday Schedule
- Referral Bonus Program
How does Morgan Group benefit you?
The Morgan Group provides you with an excellent opportunity to learn about the multi-family industry and to grow in your career you never thought possible. Whether you are interested in Property management, maintenance, construction, or development, at Morgan, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.
Duties and responsibilities
- Manage the community’s concierge suite and welcome residents, prospective residents, vendors, community staff and contractors when they come in
- Provide exemplary and timely customer service to residents, pets, and community staff
- Keep the concierge suite clean, organized, well stocked and inviting for resident interaction
- Assist residents making a service request by entering it into the system
- Address and solve resident questions or concerns via in person, email, or phone
- Manage and organize the delivery of resident packages and notifying the resident
- Respond to all emergency calls in a prompt and efficient manner in accordance with established procedures
- Develop and manage schedules for amenity services provided by the Home Valets
- Build relationships with client residents and community staff
- Ensure we are following outlined protocol while providing amenity services to residents
- Maintain a daily activity log for all services provided within the community
- Conduct any amenity services needed in the absence of a Home Valet, including pet walking, dry cleaning pickup/drop off, doorstep trash collection and package delivery
- Ability to perform other duties as assigned by the Community Manager
Qualifications
- High school diploma or GED required
- 3+ years of customer service experience in the hospitality industry
- Experience working as a concierge in a hotel, luxury condominium, or multifamily industry is a plus
- Certification or degree in Hospitality Management is a plus.
- Must have a commitment to service excellence with a friendly and positive attitude
- Ability to multi-task and handle various duties at one time
- Time-management and problem-solving skills is essential
- Maintain a professional appearance and friendly attitude toward residents and community staff
- Must display excellent verbal and written communications skills
- Attention to detail and quality
- Ability to take direction, be reliable, work productively on one’s own and adhere to a schedule
- Able to work with cross-functional teams within the organization
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