Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work. SM

The Communication Operations Program Specialist is responsible for executing tasks to ensure effective print production, project management and vendor management of communication delivery programs. This role will support Government Programs, which includes Government checks, letters, and statements. The primary focus is to ensure the quality and security of printed member and provider materials to support the needs of the business while proactively identifying the most economical print delivery format and method (i.e., digital, conventional, electronic).

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Serve as primary day-to-day contact for print vendors and business partners
• Support requirements gathering, vendor selection, project planning to move print programs to new vendor.
• Monitor project dates and meet individual deliverables while supporting other team members to ensure order quality / accuracy goals are met
• Provide recommendations and obtain internal expenditure approval for best format, economic order quantity, fulfillment method, document estimates
• Monitor Purchase Order status through invoicing, ensuring price, General Ledger coding and quantity accuracy
• Hold vendor accountable to quality and production schedule and ensure accurate reporting
• Receive, review, and approve printer proofs (in conjunction with and / or on behalf of the business owner)
• Monitor on time, on budget, quality, and cost-effective delivery of materials by print vendors
• Create and maintain data test files to meet product specifications and models
• Monitor data flow from internal systems to print vendors for fulfillment and back from print vendors for file feedback and auditing.
• Assist with materials planning, capacity planning, monthly metrics, and overall business forecasting where applicable
• Create procedure and job aid documentation on new tasks or processes
• Maintain and foster collaborative working relationships with team members, internal clients, and external vendors
• Support the overall business goals by performing additional duties as assigned or requested
• May attend press checks to provide on-site direction regarding color corrections as necessary

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR 2+ years of communications experience
• 2+ years of experience with data maintenance and process flow
• 2+ years of print production/ print process experience
• Intermediate level of proficiency with Microsoft products, including Excel
• Willing to travel occasionally on business (attend functions, less than 10% travel nationally)

Preferred Qualifications:

• Project management experience
• BA / BS Degree
• Strong interest and/or knowledge of new technologies and process improvement workflows
• Experience coordinating or managing deliverables of third-party vendors
• Experience interfacing with business decision-makers and system end-users to prioritize and achieve desired outcomes
• Self-starter with excellent communication, organizational, process planning, decision making and implementation skills
• High level of attention to detail
• Effective negotiation, communication, project, and time management skills

To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged, and high-performing teams to help solve important challenges.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut, Nevada or New York City Residents Only : The salary range for Colorado residents is $54,400 to $97,000. The salary range for Connecticut / Nevada / New York City residents is $60,000 to $106,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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