CMS NAM Customer Success Leader Job at SUEZ
Role Summary/Purpose
The Customer Success Leader for the Chemical and Monitoring Solutions (CMS) business will assist in developong, implementing and inspecting key Business Retention initiatives for the CMS Business across NAM. Working with the assigned commercial teams to develop and implement core repeatable processes to improve our retention and growth of existing business. Will work as part of a small Sales Operations team supporting the CMS business across North America. This position is assigned to perform work remotely.
Essential Responsibilities
- Assist in developing all key aspects of a comprehensive Account Management Excellence Program (AMEP) for the North American CMS business
- Assist in the development, facilitate learning on our Value Delivery Process (VDP)
- Implement and Inspect metrics for leading/lagging indicators to gauge progress and measure success of AMEP
- Work with NAM Sales Operations Leader to turn the AMEP program into a clear external message as a key differentiator to our customers and prospects
- Maintain relevant material in a simple, easy to access format
- Work with business leaders to implement value delivery strategy for enhanced business retention
- Work closely with the L&D team and be the liaison on training needs to support overall AMEP
- Work closely with the Technical Consultant team to support overall AMEP initiatives
- Collaborate with other members of the CMS teams in NAM to leverage best practices for business retention
Qualifications/Requirements
- Bachelor’s Degree from an accredited university or college
- At least 10 years of professional commercial experience, in both account management and sales leader roles in the CMS business
- Proven analytical skill set and strategic mindset with strong demonstrated competence in value delivery and business retention
- Excellent written and verbal communication skills
Desired Characteristics
- Strong external focus, with ability to assess customer value of performance, price, operating & maintenance costs, availability and operability
- Knowledgeable of Water industry trends and competitor product and service offerings
- Successful experience across multiple industries
- Experience leading targeted campaigns and measuring effectiveness
- Ability to manage multiple projects while maintaining a high quality of work
- Excellent business acumen
- Ability to effectively engage at all levels of the organization, including senior executive interaction
- Ability to work with internal teams
- Maturity to represent Veolia Water Technologies & Solutions at senior leadership meetings / seminars
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