Job Title:

Client Success Specialist

Job Description:

Responsible for supporting the client success through regular contractor engagement and project documentation. Conducts ongoing check-ins with active contractors for strategic and / or enterprise accounts. Maintains project-related documentation to support account growth. Reports to Regional Operations Director. Works closely with assigned Account leader(s). This position is non-exempt.

Primary Responsibilities:

% of Time

Responsibilities

70% Active Contractor Communications

· Coordinates and conducts Day 1, Week 1, 30 Day, and 90 day check-ins with new active contractors. Shares important client information including but not limited to project information and welcome packet.

· Conducts monthly check-ins to gather insightful account information including project, manager, leadership, teams initiatives, business plans, notable company updates, open positions, underperformers, and other partners

· Utilizes Consultant Experience Questionnaires and other surveys and questionnaires to gather more information on experience and develop contractor profile. Escalates issues appropriately.

· Consolidates and shares information with designated account manager and inputs notes into Edge / teams.

· Reminds contractors of referrals and bonus

· Provide referrals from contractors to recruiters/delivery manager

· Conducts outreach about Judge offerings to consultants, inviting to join LinkedIn and other Judge communities

· Coordinates contractor events

20% Support Reviews

· Support contractor performance review process under the direction of the Account Manager. Relays the manager’s feedback to contractor, when assigned by account manager.

· Tracks SenseQ survey results and escalate as appropriate to Account Manager

· Identifies opportunities to improve client success through contractor engagement

10% Other projects as assigned by manager

Success Metrics:

· Assigned OKRs as defined by manager

Competencies:

· Detail-oriented

· Planning and Organizing Work

· Building and maintaining relationships

· Interpersonal Communications

Experience Requirements:

· Experience in customer service or support role

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

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