Torrent Technologies is seeking a Client Relationship Management – Senior Specialist, multiple locations.

Torrent Technologies is a Marsh Company and is the leading flood insurance administrator in the US. Its integrated suite of business software platforms along with customer-focused service and support solutions have revolutionized the flood insurance landscape. Torrent is recognized for our deep flood insurance expertise and advanced technology capabilities. We provide market leading service and administration to Write Your Own (WYO) insurance companies and agents including direct access to both the National Flood Insurance Program (NFIP) and private insurance products.

What can you expect?

• Serves as client executive on assigned flood insurer client accounts. Assists senior level colleagues with maintaining and expanding large or complex client accounts to refine and develop technical and managerial sales and client management skills as well as gain exposure.
• Works to ensure all managed accounts are in good standing and addresses escalated issues or concerns in a timely and effective manner with key internal and external stakeholders so as to ensure operational excellence and relationship satisfaction.
• Analyzes and conceptualizes client and/or flood industry quantitative and qualitative data into actionable insights for assigned accounts.
• Collaborates with internal stakeholders to scope and implement projects, system and process enhancements, and flood industry resources to address client and prospective account needs and growth opportunities.
• Nourishes and grows professional network within client organizations.
• Attends and participates in industry events and conferences to build up a strong professional network, maintain proximity to the relevant market and represent the Company.

What is in it for you?

• Work in a dynamic and energetic team environment
• Fast pace, exciting and friendly culture
• Competitive compensation and time off
• Attractive flex benefits package (medical/dental/vision insurance, life insurance, retirement plan)
• Career development opportunities

We will count on you to:

• Serve as primary contact for core group of Torrent clients, prioritizing and responding to requests
• Develop long-lasting relationships with clients and flood industry stakeholders
• Drive sales growth and efficiencies through client initiatives
• Provide actionable insights and analytics to clients

What you need to have:

• 4 year degree in business administration or related field
• 5+ years in insurance in a client management role
• Well versed in flood and property insurance principles
• Strong interpersonal and presentation skills for interacting with team members and clients
• Experience with running and interpreting analytics and completing financial analysis in Excel
• Ability to travel to client offices, industry conferences and Torrent/Marsh offices

What makes you stand out:

• Prior experience independently managing a core group of clients
• Demonstrated ability to leverage analytics to identify and execute against business opportunities
• Experience in contract negotiation management

DIVERSITY MATTERS AT MARSH

At Marsh, we believe that diversity and inclusion are vital components of our future and our goal is to leverage the unique skillsets that each person brings to the company. We provide our colleagues with a supportive, collaborative environment that leads to innovative ideas and the ability to make an impact. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity

MARSH & MCLENNAN COMPANIES

Marsh and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC). Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/.

We are Marsh

A global leader in insurance broking and risk management. We enable clients to grow, innovate and create value by helping them understand and better manage the risks they face, and ensuring they have the resiliency to withstand the unexpected. Marsh partners with clients to turn uncertainty into opportunity. Marsh provides risk management, risk consulting, insurance broking, alternative risk financing and insurance program management services to businesses, government entities, organizations and individuals around the world. Our team approach draws on dozens of industry and risk specialties within Marsh to customize solutions for each client.