Certified Color Consultant Job Description

Job Title: Certified Color Consultant FLSA: Non-exempt

Grade: Code: Company: SBH

Department: Store Operations
Positions Reporting to this job:

Reports to (Title): Store Manager, Training Store None
Manager

Essential Function The Certified Color Consultant is our steward to the industry, demonstrating our dominance in all things hair color. The Certified Color Consultant maximizes sales by creating increased customer retention and loyalty. The role will build lasting relationships with DIY enthusiasts and drive behaviors that grow brand awareness and hair color market share.

Primary Duties The Certified Color Consultant provides an optimal customer experience to ensure the DIY enthusiast successfully achieves their hair color goals. By introducing every customer to the Hair Color category, providing color consultations, and utilizing selling skills — elevating Sally Beauty as the undisputed leader in hair color. Duties also include daily operational tasks, supporting the larger team, and participating in all loss prevention and safety practices.

40% Brand: Provide an optimal customer experience and create customer retention by utilizing our selling behaviors, company sales directives, and omni-channel. Ensure all customer transactions are complete and accurate to drive incremental sales. Deliver behaviors consistent with driving desired client survey scores and reviews. Determine customer color and care related needs, and offer professional advice and recommendations to ensure they have the confidence and products needed to achieve their goals. Assist the team with meeting or exceeding specific hair color sales goals, as outlined by the company. Generates cross- category sales by introducing new categories to each conversation, resulting in increased sales and profitability through brand awareness.

25% Operations: Record all sales in the POS and handle all monetary transactions, such as sales, returns, and exchanges accurately and efficiently. Complete daily paperwork and reporting and make bank deposits, when needed. Price merchandise, process back stock, assist with shipment processing and housekeeping duties, such as cleaning. Support with planograms, as needed. May open and close the store. Establish technical expertise pertaining to products, policies, and programs. Complete all training programs, as directed. Be a continuous learner to stay current on trends in the industry. Be committed to ongoing training & education.

25% People: Always work well with others to get the job done in support of the customer and meeting the needs of the store, which includes good attendance. Collaborate with a wide number of customers and co-workers on a regular basis. Assist Store Manager with onboarding and training needs of new associates. Mentor other associates to elevate hair color knowledge.
Be an advocate for diversity, inclusion, and belonging.

10% Safety/Loss Prevention: Compliance with and knowledge of all safety and loss prevention policies. Compliance with all inventory control procedures & hazardous material.

Certified Color Consultant Job Description 1 Updated 8/13/19

Certified Color Consultant Job Description

Knowledge,
Skills/Abilities and
Requirements

• High school diploma or equivalent
• Must be 18 years of age or older
• 1+ year retail sales/customer service experience preferred
• Ability to communicate with customers, co-workers, and management in a clear, concise manner
• Must be available to meet the scheduling needs of the business
• Ability to execute product knowledge from training to support with customer service
• Ability to explain product labels
• Can follow direction and perform other duties as assigned by Manager
• Comprehensive knowledge of iPad and navigation of the internet and social media platforms
• Ability to present a professional image and interact positively with the public

Competencies Definition

Passionate Learner Desire to grow and learn

Flexible & Agile Adapter Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations.

Talent Builder Actively learns. Normally, asks questions to gain further information and understanding. Open to feedback.

Effective Communicator Typically, articulates well when sharing information with others and shares information in a timely manner. Asks questions and listens.

Team Builder Works well with others to get the job done/support the customer. Understands the importance of inclusion.

Customer Focused Partner Works to meet the needs of the external and internal customer.

Results Driver Holds self to a good work standard. Manages own time, focuses on the right priority and achieves that needs to be done.

Strategic Thinker Proactively contributes to actively support strategic plans.

Problem Solver & Decision Maker Uses the right information to make good decisions. Has good judgement to make prompt but balanced decisions to inform others and/or the customer.

Big Picture Thinker Understands how the store operates.

Certified Color Consultant Job Description 2 Updated 8/13/19

Certified Color Consultant Job Description

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor

X Task Level High □ Departmental/Division Level High
□ Project Level High □ Consultative Level High

The amount of discretion or freedom this position has

X Strict Adherence to Guidelines
□ Interprets and Adapts Guidelines
□ Develops and Implements Guidelines

Working Conditions
/Physical Requirements

The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores for time to time.

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations, and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

This job description is a representation of the duties and responsibilities associated with the position and does not limit the position to only those functions delineated above. The company may add other duties and responsibilities at any time, with or without notice or consultation. This job description does not create a contract and does not alter the employment-at-will relationship between an employee and the company.

All job functions are considered to be essential functions unless otherwise indicated.

Manager Signature Date

Compensation Signature Date

Certified Color Consultant Job Description 3 Updated 8/13/19

Job Type: Part-time

Pay: From $12.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• On call
• Weekend availability

Ability to commute/relocate:

• Annapolis, MD 21401: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Must be 18 years or older

Experience:

• Retail: 1 year (Required)
• Customer service: 1 year (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)

Work Location: In person

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