The Clerk and Recorder's Office has an opening for a Motor Vehicle Specialist, Motor Vehicle Specialist II or a Motor Vehicle Specialist III.

This posting is advertising for opportunities at the following location:

• Centennial Branch Office (6954 S Lima St, Centennial, CO 80112).

Motor Vehicle Specialist:

• The Motor Vehicle Specialist is responsible for providing excellent customer service, maintaining a positive attitude and being an effective team player while performing a variety of duties associated with Arapahoe County's Motor Vehicle division. This is an entry level position and is the first step to a three-step career progression within the division.
• With NO prior experience performing Motor Vehicle functions or working in a Motor Vehicle office, our anticipated starting rate is: $18.00/hour

Motor Vehicle Specialist II:

• The Motor Vehicle Specialist II is responsible for providing excellent customer service, maintaining a positive attitude and being an effective team player while performing a variety of duties associated with Arapahoe County's Motor Vehicle division. The MV Specialist II may also provide backup to the Driver's License division. This is the second step to a three step career progression within the division.

Motor Vehicle Specialist III:

• The Motor Vehicle Specialist III is responsible for providing excellent customer service, maintaining a positive attitude and being an effective team player while performing a variety of complex duties associated with Arapahoe County's Motor Vehicle division. The MV Specialist III may also provide backup to the Driver's License division. This is the third step to a three step career progression within the division.

Duties

The following duty statements are illustrative of the essential functions of the job and do not include other nonessential or marginal duties that may be required. The County reserves the right to modify or change the duties or essential functions of the job at any time.

MOTOR VEHICLE SPECIALIST I:
The MV Specialist must complete an 8 week in house training and maintain a satisfactory performance rating. Upon successful completion, the MV Specialist will have basic knowledge of Colorado requirements and be proficient in the motor vehicle system and be responsible for conducting the following types of transactions:

• Assisting customers via phone, mail or in person
• Collecting fees and reconciling cash drawer daily
• Processing temporary registrations and permits
• Emissions extensions
• License plate renewals
• New registration
• Refinances
• Add liens
• Title transfers to include in and out of state
• Leases and buy outs
• Disability placard issuance
• Perform election related duties as needed

While the MV Specialist reports directly to the Branch Manager, they may also receive direction and supervision from the Assistant Branch Manager, Motor Vehicle Lead, Driver License management, Deputy of Motor Vehicle, Chief Deputy Clerk, and Recorder and the Clerk and Recorder.

The MV Specialist will be reviewed after 10-12 months of hands on training to determine eligibility to progress to the next step in the career progression. Progression is determined by various factors, including but limited to; performance, error rates, professionalism, customer service skills, ability to remain calm and effectively communicate in a stressful and demanding work environment, punctuality and attendance, and the ability to establish effective working relationships with peers, the public and management.

MOTOR VEHICLE SPECIALIST II:
The MV Specialist II must have successfully met the proficiency standards, primary duties and job function requirements of the MV Specialist. This job is required to work independently on the basic transactions learned as a MV Specialist, as well as process more complex transactions such as:

• Special mobile machinery
• Bond affidavits
• Bill of sale
• Salvage and manufactured homes

The MV Specialist II may be asked to perform the following duties:

• Driver's License backup. This requires Dept. of Revenue driver's license training course, 3 months in house training, successful completion (85%) of Dept. of Revenue Driver's License written and computer skills test. After successful completion of testing, must be able to work independently on basic driver's license transactions.
• Marriage Licenses/Civil Union Licenses

While the MV Specialist II reports directly to the Branch Manager, they may also receive direction and supervision from the Assistant Branch Manager, Motor Vehicle Lead, Driver License management, Deputy of Motor Vehicle, Chief Deputy Clerk and Recorder, and the Clerk and Recorder.

The MV Specialist II will be reviewed 12 months of experience to determine eligibility to progress to the next step in the career progression. Progression is determined by various factors, including but limited to; performance, error rates, professionalism, customer service skills, ability to remain calm and effectively communicate in a stressful and demanding work environment, punctuality and attendance, and the ability to establish effective working relationships with peers, the public and management.

MOTOR VEHICLE SPECIALIST III:
The MV Specialist III must have successfully met the proficiency standards, primary duties and job function requirements of the MV Specialist and MV Specialist II. This job is required to work independently on all transactions performed as a MV Specialist and MV Specialist II. The MV Specialist III holds a higher level of knowledge within motor vehicle and provides additional complex support in following areas:

• Provides assistance, guidance and knowledge transfer to MV Specialist and MV Specialist II
• Assists management with replying to customer inquiries via phone, email or mail
• Assists with bookkeeping duties
• Assists with classroom and/or counter training
• Conducts research, identifies and resolves complex title/registration issues

The MV Specialist III may be asked to perform the following duties:

• Driver's License backup
• Marriage Licenses/Civil Union Licenses
• Election related duties
• Special projects

While the MV Specialist III reports directly to the Branch Manager, they may also receive direction and supervision from the Assistant Branch Manager, Motor Vehicle Lead, Driver License management, Deputy of Motor Vehicle, Chief Deputy Clerk and Recorder, and the Clerk and Recorder.

SKILLS & ABILITIES:

• Ability to read, understand, and interpret state statues, regulations, and procedures applicable to the Motor Vehicle division.
• Ability to become proficient in using and understanding the functions of the computerized Motor Vehicle system.
• Ability to understand and follow oral and written instructions.
• Ability to research multiple sources for information.
• Ability to memorize information and handle cash with a high degree of accuracy.
• Ability to multi task in a high stress environment is essential.
• Effective verbal and written communications.
• Knowledge of and proficiency in the use of personal computer equipment and software such as MS Word, Excel, and Outlook
• Flexible, punctual, reliable and willing to work paid overtime if necessary.
• Ability to engage with customers and coworkers in a professional, articulate and friendly manner.
• Ability to establish and maintain effective working relationships with fellow employees, the public and supervisors.
• Ability to exercise tact and discretion in handling confidential information.

BEHAVIORAL COMPETENCIES:

• Accountability
• Accessibility
• Inclusivity
• Integrity

Requirements

EDUCATION AND EXPERIENCE:

MOTOR VEHICLE SPECIALIST I:
• HS diploma or GED equivalent
• 1-2 years general office experience
• Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered
MOTOR VEHICLE SPECIALIST II:
• HS diploma or GED equivalent
• Meets satisfactory performance standards as a Motor Vehicle Specialist I
• Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered
MOTOR VEHICLE SPECIALIST III:
• HS diploma or GED equivalent
• Meets satisfactory performance standards as a Motor Vehicle Specialist II
• Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered

PREFERRED EXPERIENCE:

• Customer Service and cash handling

PRE-EMPLOYMENT ADDITIONAL REQUIREMENTS:

• This position requires successful completion of pre-employment fingerprint, background, and motor vehicle checks.
• Part of the selection process requires successful completion of a typing test. Preferred score of 40 WPM with 95% accuracy.

Supplemental Information

WORK ENVIRONMENT:

• Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:
The following are some of the physical demands commonly associated with this position.

• Spends 50% of the time sitting and 50% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 25 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work related equipment.

Definitions:
Occasionally: Activity exists less than 1/3 of the time.
Frequently: Activity exists between 1/3 and 2/3 of the time.
Constantly: Activity exists more than 2/3 of the time.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.

BENEFITS:As a Regular Full-Time employee at Arapahoe County Government, you are eligible for benefits such as:

• Medical, Dental, and Vision Insurance
• Life and Supplemental Life Insurance
• Short and Long Term Disability
• Mandatory Pension Plan
• Deferred Compensation Plan
• Pre-paid Legal Services
• Vacation and Sick Leaves
• Holiday pay
• Training and Educational Reimbursement Opportunities