Under the supervision of the Clinic Operations Manager, the Call Center Medical Receptionist serves as primary point for patient telephone access to Arroyo Vista Family Health Center. The Call Center Medical Receptionist answers, greets, screens, and directs incoming and outgoing telephone calls, electronic messages and other web-based communications. Responds to basic inquires and refers to appropriate clinic personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including voice and email systems. The Call Center Medical Receptionist schedules and confirms initial and follow-up medical appointments, registers patients and performs insurance verification.

DUTIES AND RESPONSIBILITIES:

• Receives and communicates with patients and public in a professional and courteous manner.
• Registers patients and enters patient demographics in the computer. Assures that patient registration, history, and consent form is thoroughly completed and signed.
• Initiates a medical chart with Advance Directives, Geriatric Form, and Adult Preventive Record Form for new and established patients.
• Initiates patient encounters with appropriate pay code.
• Verifies patient demographics at each patient contact via phone or clinic appointment.
• Updates registration information annually in patient’s medical chart.
• Schedules appointments, “recalls” and “walk-ins” per clinic procedure.
• Reschedules “no shows” daily per provider review.
• Reschedules “CHDP & Immunization no shows” daily.
• Documents “no-shows” and cancellations per clinic procedure.
• Effectively manages medical front office heavy phone calls.
• Generates provider and ancillary service appointment schedules daily.
• Confirms patient appointments daily.
• Maintains clinic flow of patients.
• Obtains and distributes Patient Satisfaction Questionnaires.
• Actively participates in the Management of the Environment Program.
• Performs other duties as necessary.
• Responsible for following all Agency safety and health standards, regulations, procedures, policies, and practices.
• Responsible for entering notes and alerts in NextGen for Managed Care patient changes, each time a change is made.

REQUIREMENTS:

• Six months to one year experience as a medical receptionist.
• Ability to read and follow instructions.
• Knowledge of HIPPA compliance preferred.
• Knowledge of medical terminology and assessment skills.
• Knowledge in insurance plans and eligibility requirements.
• Excellent verbal and written communication skills.
• High school graduate or GED certification.
• Bilingual (English/Spanish).
• Computer experience with excellent computer skills in a Microsoft Windows environment. Must include Excel and skills in database management and record keeping.
• The employee is familiar and knowledgeable with the use of a type of health information technology system.
• Ability to type 35 wpm.
• Ability to deal effectively with the patient, staff, and visitors.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Healthcare setting:

• Clinic
• JCAHO accredited facility
• Outpatient

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: One location

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