Business Process Documentation Specialist

About Optimas:

Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.

Position overview:

The Business Process Documentation Specialist is a 6 month contract position that will be responsible for creating and maintaining process documentation (SOPs, Process Flows, Work Instructions) for assigned departments. The Business Process Documentation Specialist will work closely with department leadership and subject matter experts (SMEs) to understand current processes and best practices in each role and create documentation to support the on-going training effort. The Documentation Specialist role resides in the Quality department and reports directly to the Continuous Improvement Manager.

Main responsibilities:

• Collaborate with assigned department leadership to prioritize documentation needs.
• Work with leaders and subject matter experts (SME) in assigned departments to understand and document current processes and best practices.
• Manage documentation creation and implementation across the assigned department.
• Support training initiatives by creating documentation outlining processes in a clear, succinct, and easy to understand manner.
• Identify relevant changes for assigned departments based on process changes in other areas of the business.
• Adhere to project timelines created in coordination with manager and assigned department leaders.
• Additional responsibilities may be assigned by leadership to serve changing business needs.
• Utilize tools such as MS Excel, SharePoint and Smartsheet to create tools to simplify processes.

Key Competencies:

The successful candidate must have the following competencies:

• Customer Service
• Results focused
• Communication Skills
• Decision Making
• Teamwork
• Problem solving
• Mathematical Skills
• Ability to use computer programs

Skills and Qualifications:

• Associate’s Degree (2 year) in Business, Project Management or related field.
• 2+ years’ experience in mapping business processes, and/or documenting best practices
• Strong communication and writing skills.
• High Computer Literacy
• Project Management Skills preferred,
• Working knowledge of Office products (O365 preferred) MS Excel and Sharepoint.
• Ability to grasp concepts and processes quickly.
• Ability to identify tools to improve the efficiency of current processes.

Compensation:

At Optimas we believe in having a competitive compensation scheme to motivate and retain our employees. More information will be given throughout the process.

Optimas OE Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Optimas OE Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.