Company Description:

Clearlink Partners is an industry-leading managed care consultancy specializing in end-to-end clinical and operational management services and market expansion initiatives for Managed Medicaid, Medicare Advantage, Special Needs Plans, complex care populations, and risk-adjusted entities.

We support organizations as they navigate a dynamic healthcare ecosystem by helping them manage risk, optimize healthcare spend, improve member experience, accelerate quality outcomes, and promote health equity.

Position Responsibilities:

• Understands business process management and business requirements of the customers and translating them to specific *process, control, and reporting*requirements
• Identifying areas for process improvement, and developing/ implementing solution
• Leading review and writing descriptions of business needs and business program functions, including creating process and data flow diagrams, workflow diagrams, test scripts, training curriculum, and quality assurance/audit procedures.
• Identifying opportunities for workflow optimization, efficiency and automation
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems
• Conducting meetings and presentations to share ideas and findings
• Performing requirements analysis
• Documenting and communicating the results
• Recommend alert and reporting requirements
• Leverage technical skills, coupled with business intelligence and a deep understanding of the customer's needs to transform information into application and operational requirements
• Effectively communicating insights and plans to cross-functional team members and management
• Gathering critical information from meetings with various stakeholders and producing useful reports
• Ensuring options are evaluated and presented to meet business needs and requirements
• Performing user acceptance testing
• Basic knowledge in generating process documentation
• Strong written and verbal communication skills including technical writing skills
• Updating, implementing, and maintaining procedures
• Prioritizing initiatives based on business needs and requirements
• Serving as a liaison between stakeholders, business units, technology teams and support teams
• Managing competing resources and priorities
• Monitoring deliverables and ensuring timely completion of projects

• Competencies:
  • Ability to evaluate opportunity and determine/ present viable options/ alternatives
  • Strong technical skills.
  • Excellent documentation skills
  • Fundamental analytical and conceptual thinking skills
  • Experience creating detailed reports
  • Competency in Microsoft applications including Word, Excel, Project and Outlook.
  • Strong planning, organizational, and time management skills.

• Experience:
  • A bachelor’s degree in business or related field preferred, comparable experience considered
  • A minimum of 3 years as a team member on process-oriented projects in highly complex business-to-business and/or outsourced client environments
  • Previous experience working for a managed care organization in Claims, Business / Systems Analysis or Quality Assurance
  • Proven experience in eliciting requirements and testing
  • Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
  • A history of supporting successful projects

• Time Zone: Eastern or Central

Other Information:

• Expected Hours of Work: Monday – Friday 8a.m. – 5 pm; with ability to adjust to Client schedules as needed
• Travel: May be required, as needed by Client
• Direct Reports: None
• Salary Range:$94,000 - $138,000

EEO Statement:

It is Clearlink Partners’ policy to provide equal employment opportunity to all employees and applicants without regard to race, sex, sexual orientation, color, creed, religion, national origin, age, disability, marital status, parental status, family medical history or genetic information, political affiliation, military service or any other non-merit-based factor in accordance with all applicable laws, directives and regulations of Federal, state and city entities. This salary range reflects the minimum and maximum target wage for new hires of this position across all US locations. Individual pay will be influenced by Experience, Education, Specialized Soft Skills, and/or Geographic location.