Bell Captain - Grand Canyon National Park Job at Xanterra Travel Collection
$13.85/Hour
Join our Lodging team at Grand Canyon National Park! Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? We operate and maintain 522 guest rooms, 11 guest cabins and 20 bunks in dorms. As one of the Seven Natural Wonders of the World, The Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top notch hospitality.
JOB SUMMARY: Oversee the unit Bell staff and ensure Bell duties are being carried out according to procedures.
As our employee, you receive extremely affordable employee housing, discounted meals, employee discounts to explore other Xanterra properties and a generous benefits program for eligible employees. By working with Xanterra Travel Collection amongst the beauty of Grand Canyon National Park, this is your chance to Live, Work, and Explore in one of the most beautiful places on Earth!
Responsibilities:
- Complete schedule for unit bell staff ensuring full coverage for peak periods such as tour bus arrivals/departures.
- Train new Bell staff in polices and procedures for unit Bell
- Train staff on tour bus procedures, including baggage handling for arrival & departure, security of baggage, liability for damaged articles and necessary paperwork to be completed.
- Assist the front desk in preparing for tour arrivals, and offer assistance to front desk whenever possible.
- Maintain assigned vehicles and equipment.
- Assign Bell staff to assist with maintaining cleanliness of lodge public area.
- Check all Bell staff paperwork for accuracy and timely completion.
- Interact with tour drivers and/or escorts as necessary for bag pickup times, special requests and other concerns.
- Maintain security of guest items in the Bell staff’s care and storage.
- Cross-Train as a Guest Service Agent to be able to assist the Front Desk operations when needed.
- Adhere to all Xanterra South Rim and NPS lost and found procedures.
- Assist other guests with information, directions, etc. as required.
- Ensure that assigned staff is adhering to all safety and Risk Management policies and complete training including, but not limited to First Aid, AED, Fire Extinguisher, etc. training.
- Wear required personal protective equipment while performing tasks.
- Other duties as assigned.
What’s in it for you?
- Lodging Discount 50% off Best Available Rate
- 30 – 40% Retail Discount at Xanterra Parks
- Discounts at Xanterra Adventure Companies
- 20 – 30% Food and Beverage Discounts at Xanterra Parks
- 15% Verizon Phone Service/Products Discount
- 20 – 60% Discount on Entertainment through TicketsAtWork.com
- Free Laundry Facilities
- Rec Center – Fitness Equipment, Computers and Free WiFi
- Paid Day off on Your Birthday with Restaurant & Retail Discounts
- Discounted Mule Rides Each Winter
- Summer Property Olympics
- Free Grand Canyon Railway Train Rides
- Wellness Programs and Health Fairs
- Ability to interact in a professional courteous manner with guests and employees.
- Possess valid Arizona Driver’s License and comply with Xanterra South Rim Company Vehicle Policy.
- Physically able to carry forty pounds of luggage while ascending/descending stairs
- Good communication skills.
- General knowledge of Xanterra South Rim guest services with ability to convey information to the guests.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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