Looking for an individual with personality plus to join our Member Service Team as a Bank Teller. Must possess a warm, welcoming personality. You are the face of the credit union, the first person our members see as they enter the lobby. You will need to be able to greet members with a happy hello! Our mission is to make positive impacts on our members each and every day. Being a Bank Teller also requires you to work in a team setting. You will need to have the ability to be respectful and courteous to everyone and be able to mesh and work well with your team members.

Here at Fort Dodge Family Credit Union, we pride ourselves with our closed field of membership which exclusively serves the employees and families of Elanco Animal Health, Nestle Purina PetCare, Fort Dodge Correctional Facility, CJ Bio America and AML Riverside. In an environment where it is easy to turn to a Community Charter, we have chosen to hold fast to our exclusivity. It is our opinion that we work harder to serve our members and hold true to the fact that we exist solely to serve our membership. Credit Union philosophy runs true and deep within our Credit Union. Our members truly experience the Credit Union difference...

Duties and Responsibilities:

• As a Bank Teller, you will assist members in the selection and opening of accounts to meet their financial needs; including savings, checking, money markets, certificates of deposits, IRAs, etc.
• Inform and educate the credit union products and services to existing and potential members in-person as well as by phone and written correspondence.
• Ensure that each member receives outstanding service by providing accurate information, building rapport, and processing all transactions as efficiently and accurately as possible.
• Handles all monetary transactions for members (i.e., deposits, withdrawals, loan payments, check cashing) and other normal inquiries including examining checks for endorsements.
• Orders daily supply of cash, balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with the end of day balancing report.
• Answer questions or resolve complex problems on member accounts.
• Maintain a high level of product knowledge and demonstrate that knowledge by proactively meeting member’s needs through the use of personal selling techniques.
• Handle telephone inquiries, responding to routine questions and directing calls to appropriate departments.
• Assist other employees/departments to promote teamwork and good communication.
• Other duties as assigned.

Requirements:

• High school diploma or GED required.
• Previous Teller experience is preferred.

Knowledge, Skills and Abilities:

• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Basic mathematical skills.
• Demonstrated accuracy and attention to detail in previous work history.
• Basic computer literacy with knowledge of Microsoft Office (Excel, Word, Outlook).
• Ability to work independently.
• Excellent organization and time management skills
• Work under pressure and perform several tasks simultaneously, multi-tasking.
• Proven ability to resolve problems and effectively deal with challenging member situations.

Benefits:

• A balanced and steady daytime work schedule
• Competitive pay rates
• Insurance pool - $900 quarterly pay-out to help off-set the cost of health insurance
• Paid time off and holidays (even your Birthday!)
• 401K (upon qualification)

Physical Demands:

While performing the duties of this job, the employee is frequently required to stand. The employee must occasionally lift and/or move up to 20 pounds. The employee will frequently use and talk on the telephone and use a computer and other office equipment.

Additional Information:

Full-time 40 hours per week.

Hours can be scheduled anytime Monday-Friday between 7:30 A.M. to 6:00 P.M. with a rotating Saturday schedule from 8:30 A.M. to 12:30 P.M.

Hourly Salary Range: $ 16.50 - $19.50

Job Type: Full-time

Pay: $16.50 - $19.50 per hour

Benefits:

• 401(k)
• Paid time off

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
To keep our Tellers as safe as possible, we've installed clear plastic shields at each teller station and provide masks and hand sanitizer. Frequent hand washing is encouraged.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Cash Handling: 1 year (Required)

Work Location: One location

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