Bill Luke Chrysler Jeep Dodge Ram in Phoenix, has an Immediate Need for A BDM!

We are in Immediate need for BDM is a (Business Development Manager/ Director) for our Service Department. We are looking for someone who has Experience in Assisting our Service Customers, and are able to work as a team with our Service Advisors, and have the BDM experience managing up to 9 employee's on your own team of BDC Representatives. This is a role that requires some hustle, organization, and multi-tasking skills. If you have worked in a Dealership setting in a BDC in sales, service, or enjoy appointment setting in a call center environment- we want to chat with you!

This Position Pays : $62,500-70k.

Hours: 7am-6 pm Monday-Friday

Saturday: On Call 7am-2 pm

The Ideal Candidate:

• Will need excellent communication skills and automotive knowledge
• Will be able to manage Call flow from 250-550 calls daily at one of the busiest Automotive Dealerships in the Region
• Excellent follow up game with calls, text, email, and chat scheduling.
• Call Center Manager experience is needed to supervise and execute daily operations.
• You will be responsible for a team of Call Center(BDC) Reps that are handling inbound and outbound calls to schedule service appointments for our Service Department.
• You will need to be able to create the constant ability to provide an exceptional customer experience.
• Lead, monitor, and achieve forecasted monthly targeted goals
• Must be able complete monthly employee commission payroll for your employees

What we offer our team!

• Medical, Dental, Vision, Life, Critical Care, Short/Long term disability Insurance
• Free Employee Health Clinic on Site!
• Paid Vacation and Sick time
• 401k and Roth with 9% match
• Employee Discounts
• Electric Vehicle Charging stations
• Free Bus Card Program for employees
• Luke’s Diner on site

Medical, dental & vision insurance

• Paid vacation
• Drug-free & professional work environment
• Equal opportunity employer
• Family owned & operated
• We promote from within

BDC duties:

• Handling administrative requests and queries from senior managers
• Planning meetings and taking detailed minutes
• Ensure the efficient and smooth day-to-day operation of our office.
• Answer and direct phone calls
• Organize and schedule appointments
• Attend meetings and take detailed minutes
• Write and distribute emails, correspondence memos, letters, faxes, and forms
• Assist in the preparation of regularly scheduled reports
• Handle requests and queries from senior managers

Qualifications:

• Knowledge of office management systems and procedures
• Working knowledge of office equipment, like printers and fax machines
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multitask

Benefits:

• 401(k) matching
• Dental Insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Bill Luke is an equal-opportunity employer and maintains a drug and alcohol-free workplace. All potential employees must pass a background and drug test. If the position requires, they must also have a good driving record.

Job Type: Full-time

Pay: $62,500.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Phoenix, AZ 85015: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What traits would make you a great fit for this BDC Management Role?

Experience:

• BDC: 2 years (Preferred)

Work Location: One location

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