SUMMARY

Assists with ensuring daily operations within the store are carried out according to the procedures and standards that are required by the applicable Tribal and State laws. This includes ensuring proper customer service, merchandise restocking, inventory control and management, and cleanliness of the retail space. Leads the sales team to meet and exceed expectations, includes participating in the hiring, training, and performance management of staff.

ESSENTIAL DUTIES AND AREAS OF RESPONSIBILITIES

• Provide direction to all hourly staff

• Monitor the scheduling of sales staff to ensure proper floor coverage and sales support

• Ensure compliance across all areas of business

• Opening/closing of store (daily inventory and cash management)

• Maintain quality service by establishing and enforcing organization standards

• Ensure the cleanliness, presentation and organization of the facility

• Adhere to approved standards, procedures and processes that support customer service and operational goals

• Coordinate with Operations in ordering and distribution of all products, merchandise, and office supplies

• Comply with established inventory procedures using the Store’s software, and responds to any discrepancies by notifying Manager and assisting with investigating reasons for the discrepancy

Customer Development

• Contribute to the overall satisfaction and safety of each customer

• Educate customers by explaining the qualities, including potential health/wellness values, of marijuana products to match customer interest and needs;

• Assist customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions;

• Monitor sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating complaints and service suggestions

Performance and Talent Management

• Supervise all staff, including scheduling oversight during Store Manager’s absence.

• Collaborate with Store Manager and PTCE Human Resources Director to assist in functions such as recruiting, training, managing and counseling of Retail Staff;

• Participate in interviews for appropriate staff

• Recommend pay changes, incentives, promotions and bonuses for staff to the Store Manager

• Ensure excellence in training for new hires and ongoing training for staff

• Assist in training all staff in the PTCE policies and procedures

• Supervise, coach, and communicate with staff to meet and exceed performance

• Provide recognition and discipline where appropriate with concurrence of Store Manager

• Ensure reports, corrective actions, scheduling, attendance, investigations are done weekly and in a timely matter while adhering to PTCE Policies and Procedures

• Evaluate and review staff performance; provide feedback to Store Manager

Because of our commitment to customer service and the well-being of our team, each employee may be expected to perform a wide range of administrative and field duties from time to time. Such duties may or may not be related to their regular responsibilities.

SUPERVISORY RESPONSIBILITIES

This position will directly supervise Store management team, sales staff, and security in the absence of the Store Manager

MINIMUM QUALIFICATIONS

Must be at least 21 years of age

At least 3 years of experience working in a Cannabis Retail setting is required

At least 2 years of experience in a leadership role required

PREFERRED QUALIFICATIONS

Strong leadership experience in a Cannabis Retail setting is highly preferred

EDUCATION and/or EXPERIENCE

High School diploma or G.E.D required

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business documents, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from customers and other staff.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute ratio and percent and interpret graphs. Understanding of basic accounting principles.

REASONING ABILITY

Ability to define problems collect data, establish facts, and draw valid conclusions. Ability to interpret technical instructions in various forms and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

This position is classified as a sensitive Tribal position. Therefore, applicant must submit to and clear a pre-employment criminal background check.

OTHER SKILLS AND ABILITIES

• Demonstrated passion to serve cannabis customers and community.

• Knowledge of cannabis and its various uses

• Knowledge of applicable regulations and ability to familiarize oneself with applicable Tribal Ordinances/Regulations

• Skilled in Point of Sale systems and cash management

• Ability to develop and maintain good working relationships with staff, customers and vendors

• Ability to work a FLEXIBLE work schedule including nights and weekends

• Ability to exercise independent judgment

• Proven ability to manage teams effectively

• Outstanding customer relations skills

• Excellent business communication skills

• Knowledgeable in Microsoft Office Suite, with intermediate skills in Excel and Outlook

PHYSICAL DEMANDS

Ability to perform manual labor tasks which can include sitting, standing, stooping, stretching, reaching, performing repetitive tasks, and frequently lifting a minimum up to 50 pounds.

WORKING CONDITIONS

This is a normal retail store setting; noise level ranges from quiet to loud but is usually moderate.

PTCE Inc. is an Equal Opportunity Employer and actively encourages applications from all persons regardless of race, color, religion, sex, age, national origin, marital status or ancestry, sexual orientation or sensory, mental, physical, or other non-disqualifying disability. Indian Preference will be applied to hiring of this position as defined in Title 25, U.S. Code, Chapter 14, Subchapter V, Sections 472 and 473.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Evening shift
• Night shift

Weekly day range:

• Weekend availability

Application Question(s):

• Are you an enrolled member of the Puyallup Tribe of Indians?
• Are you the spouse of an enrolled member of the Puyallup Tribe of Indians?
• Are you enrolled in a federally recognized tribe?

Education:

• High school or equivalent (Required)

Work Location: In person

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