Camp Bow Wow – Assistant Manager

Compensation
Hourly Wage: $21.25 to 24.50 based on experience, with continued room for growth

QUARTERLY BONUS INCENTIVE!

About the Job

Camp Supervisors ensure the safety and security of dogs, customer, associates. Must LOVE dogs. This role is customer service-based and requires the ability to maintain customer relations, limit retention and communicate effectively to ensure the best customer experience.

We offer a competitive compensation and benefits package for eligible full-time employees, including:

Medical/dental/vision insurance
Pet care discounts
Paid time off (including vacation and sick days)
401(k) retirement plan
Life insurance
Health and well-being program that provides resources and training

Primary Responsibilities
Supervise shift - oversee employees, operations, and dog health and safety.
Ensure BOH staff are following yard etiquette policies and yards are within ratio.
Ensures shift checklists and rotation schedules are followed by all staff.
Ensure necessary dog health and behavior notes are properly documented and communicated
Oversee facility upkeep and daily shift operations
Monitor employee morale, encourage teamwork and promote a positive work environment.
Heavy customer interaction
Manage reception, including check-in and check-out procedures
Manage customer communications, including services and pricing inquiries as well as customer feedback
Manage customer accounts and entry paperwork, including enrollment documentation, evaluation results, visit schedule, vaccination proof, spay/neuter proof, and updated contact information.
Schedule reservations and monitor booking calendar.
Prepare next-day customer paperwork, and monitor daily paperwork
Oversee facility upkeep and daily shift operations
Assist with meeting Camp sale objectives and company goals
Complete daily Supervisor duties, including cash management reports
Assist Camp Counselors on shift and be an active presence
Additional general duties and project work as needed.

Essential Skills
Strong time management and organizations skills
Excellent verbal and written communication skills
Basic software skills
Interpersonal skills
Energetic and upbeat personality

Requirements
MUST LOVE DOGS!!!
1-2+ years customer service experience
Animal experience preferred
1-2+ Leadership experience
Endurance - ability to stand for long periods of time and work at a fast pace
Authorized to work in the United States

Availability
Hourly / Full-time: 40 hours per week
Flexible work schedule
Weekend and holiday availability

Reporting
Camp Manager

Business Overview and Culture

Camp Bow Wow® is North America’s largest provider of pet care services through premier doggy day and overnight camp. When you bring your pup to Camp Bob Wow’s state of the art facilities you can be sure your pet is in the best hands! Over 6,500,000 happy pets are served by Camp Bow Wow. Values - Premier, Extraordinary Care, Totally Fun, Service Focused while achieving the vision of Happy Healthy Pets, Happy Healthy People! We are also comminuted to improving the quality of life for pets all over the world! Learn more about our charitable efforts by visiting www.bowwowbuddies.com(http://www.bowwowbuddies.com/).

Camp Bow Wow® is a subsidiary of VCA, Inc. VCA has North America’s leading network of veterinary hospitals and is the leading provider of specialty veterinary medicine and post graduate veterinary training.

Camp Bob Wow is dedicated to ensuring that we have a safe place to work, especially during COVID-19. Aside from all safety precautions we have in place, we are continually updating our policies and procedures to ensure that clients, employees, and our dogs are safe

Equal Opportunity Employer
Camp Bow Wow is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Job Type: Full-time

Pay: $21.25 - $24.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Denver, CO 80216: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: One location

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