Company: The Milo Foundation

Position Title: Animal Care and Operations Supervisor

Exemption Status Type: Non-Exempt, Salaried position

Schedule: 4-5 days/week, 32-40 hours/week, First Shift; requires 3 Saturdays per month for the first 4 months, and bi-monthly Saturdays thereafter; requires some Sundays or full weekends; may require some overtime, hours outside of the regular schedule and occasional travel to the Milo Sanctuary or elsewhere, as needed.

Reports to: Executive Director Lynne Tingle and MPR Manager Carol Hopewell

About the Organization:

The mission of The Milo Foundation, a 501(c)(3) non-profit, is to rescue adoptable dogs and cats from animal shelters and from our community and adopt them to loving homes best suited to provide lifetime care. We work to rehabilitate and adopt dogs and cats out to new homes, offer sanctuary to those that are harder to adopt, and educate the public about responsible pet guardianship, including spay/neuter.

Since December 2013, The Milo Foundation’s main office and primary adoption center has been located in Point Richmond, California. Milo Point Richmond (MPR) provides opportunities for adoptions six days a week (closed Tuesdays). Milo also maintains the Milo Sanctuary, located east of Willits, where the organization was founded in 1994. The Sanctuary provides an alternative to euthanasia for some of our harder-to-place animals, as well as the space for others to decompress from a kennel environment or homes for which they were not well suited. Milo is currently rescuing and adopting out at least 1,500 animals each year.

About the Position:

The Milo Foundation is seeking an experienced individual to guide, manage and provide continuity and leadership for our animal care teams, with the primary focus on the canine care team. This position will cooperate with other managers to coordinate and oversee daily animal care operations at MPR, per Milo protocols.

This position will be pivotal in increasing quality adoption placements, by working with Milo Foundation leadership and the animal care teams to provide health enhancing enrichment for the animals; implementing consistency among dog handlers to instill best behavior modification and training methods; and keeping marketing material for Milo animals updated and engaging.

KEY RESPONSIBILITIES:

Animal Care Oversight

Oversee animal care at MPR at its most essential levels:

· Develop expectations for animal care and training to improve consistency in our message and animal handling across staff and volunteers, and to increase animal placement options;

· Guide the day-to-day animal care at the MPR facility, including coordination of effective animal exercise and socialization, proper feeding, medication and cleaning schedules, and prioritization of daily work assignments for the canine, feline and medical support staff at the MPR facility.

· Coordinate with other managers and staff to facilitate intake and appropriate housing of animals at the MPR facility;

· Coordinate with managers and staff to ensure that the medical needs of MPR animals are addressed and all appropriate intake protocols are met.

· Act as one of a team coordinating with veterinarians, shelters and rescue coordinators to facilitate transport and intake,spay/neuter, medical care and associated veterinary appointments for Milo animals.

· Oversee dog training and dog handling techniques to instill consistency among staff and volunteers.

· Be a member of a rotating team for caller support for the MPR “after-hours hotline” as needed.

Supervision and Management

· Guide the day-to-day work of the animal care teams at MPR to ensure all staff and volunteers work in a coordinated fashion to benefit the animals and set and reach individual and shared goals;

· Collaborate with organization managers in the hiring, on-boarding, training and coordination of staff schedules, time sheets, payroll, periodic and annual evaluation reviews, etc.;

· Work with Milo Foundation leadership to ensure compliance with accounting and human resources policies, including labor laws, safety protocols, policies and best practices;

· Motivate staff and volunteers with regular acknowledgement, positive reinforcement and enthusiasm;

· Foster a culture within the staff that promotes trust and teamwork and reflects Milo values, as we demonstrate care and compassion to all we serve.

· Ensure that animal care operations are consistent with the mission and timely progress toward adoption goals;

· Be a positive representative for Milo in our community and among local partners, which may include appearing at public events;

· Work within budgetary guidelines, manage and reduce expenditures, and seek donations from supporters for specific needs;

· Request bids from service providers for necessary facility repairs, installations and maintenance in coordination with managers and assist in arranging appointments;

· Provide support for the Milo Foundation Sanctuary,volunteer work initiatives, and other pressing needs that may arise; and

· Other duties as assigned.

REQUIRED QUALIFICATIONS:

The position requires a leader with a high level of integrity, and who has experience in animal program management, canine behavior and rehabilitation, personnel supervision, and organizational management.

Functional Experience

· Minimum of 2 years of experience with demonstrated success in leading and/or supervising personnel and business operations.

· Experience with and appreciation for animal care, and possessing functional comfort and knowledge of canine handling, behavior, and body language.

· Elemental experience in animal rehabilitation and training implementation best practices.

· Instrumental in implementing organizational procedures, guiding the physical organization of the space, and effective training of staff to ensure a safe, appealing and inviting entry to and experience of the Adoption Center for our volunteers and guests.

· Ability to identify competent tradespeople, contractors and other professionals who can best serve organizational needs.

Professional Strengths

· Strong interpersonal skills, including communication (verbal and written), reflective listening, and critical thinking skills.

· Strategic thinker and planner, with the ability to envision and successfully communicate vision and translate that to actionable steps.

· Adept at managing various tasks simultaneously, ranging from the strategic to the administrative, with proven ability to synthesize, prioritize and act.

· Strong attention to detail, excellent organizational skills, and an ability to work well under pressure and with interruptions.

· Dependable, reliable and possessing a strong work ethic, with a high degree of energy, emotional intelligence and self-motivation.

· Integrity to effectively handle unexpected, sensitive and confidential situations with discretion and professionalism.

Physical Requirements:

· Able to routinely lift 40 pounds or more.

· Able to sit for long periods of time and work on a computer with repetitive typing and arm and hand motions.

· Comfortable with regular, daily exposure to and contact with dogs and cats of all sizes, ages, temperaments, behaviors (such as barking, jumping, pulling, clawing, mouthiness, etc.) and health conditions, including contact with their bodily fluids and excrement.

· Able to handle and control animals while cleaning up after them, providing them with exercise, and introducing them to other animals and potential customers.

· Perform bending, stooping, reaching, lifting and other physical movements for the purposes of filing, moving equipment and supplies, cleaning, handling animals, etc.

Education

· Bachelor’s degree, and/or equivalent professional and life experience, required

Preferred Qualifications:

· Experience working in a non-profit organization, animal shelter, animal rescue or a training program, and/or having personal rescue experience, is a plus.

· Familiarity with Central and Northern California and the Bay Area communities

Thank you for your interest in pursuing a career with Milo Foundation, an equal opportunity employer. Employment is at-will. All qualified applicants will receive consideration for employment without regard to race, age, color, creed, religion, ancestry, marital status, national origin, disability, veteran status, gender identity, sexual orientation, domestic partner status, or medical condition.

Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

COVID-19 considerations:
We follow current CDC guidelines and require masking indoors until further notice.

Application Question(s):

• When applying, please provide a cover letter or details in your resume explaining your qualifications.

Experience:

• Personnel Management: 2 years (Required)
• Operations Management: 2 years (Required)
• Dog Training & Behavior: 1 year (Preferred)

License/Certification:

• Driver's License and Authorization to Work in the US (Required)

Work Location: One location

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