About this role:

Wells Fargo is seeking a Lead Analytics Consultant in Chief Operating Office (COO) Operations Shared Services. Learn more about career areas and lines of business at wellsfargojobs.com .

In this role, you will:

Be responsible for driving consistency across complaints reporting and analytics for COO Shared Services. The lead will partner with Customer Excellence Data and Analytics (CEDA) on developing and/or enhancing existing dashboards and metrics for COO Shared Services. The Lead Analytics Consultant will interpret complaints data, present insights, and make recommendations, at the COO Shared Services consolidated level. Additionally, will analyze data, identify emerging issues, home in on areas of opportunities, and ensure the organization has meaningful and relevant metrics that allows stakeholders to reach decisions and next steps. Responsible for ad-hoc reporting requests, consolidating and reporting upon complaints Root Cause Analysis Standards (RCA). Additional keys to success in this role are excellent attention-to-detail and storytelling, as well as stakeholder management, partnership, and collaboration.

Required Qualifications, US:

• 5+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Proficiency in SQL, SAS and other tools to support data mining and analytics insights
• Experience with complaints reporting and analysis
• Excellent verbal, written, and interpersonal communication skills - ability to communicate effectively to audiences with varying levels
• Experience articulating complex issues concisely to an executive audience
• Advanced proficiency in Excel, PowerPoint, Tableau
• Strong analytical and statistical skills with proven ability to process data into meaningful information
• Self-starter, ability to drive independently
• Excellent organizational skills, keen attention to detail with the ability to multitask
• Eagerness to contribute collaboratively on projects and discussions
• BA/BS degree or higher

Job Expectations:

• Willingness to travel up to 15%

Required Locations for this position:

550 S. Tryon, Charlotte, NC; 30 Hudson Yards, New York, NY; 2701 Wells Fargo Way, Minneapolis, MN or 11601 N Black Canyon Hwy, Phoenix, AZ.

NY-NY Pay Range: $100,800 - $179,200 Annually.

May be considered for a discretionary bonus, Restricted Share Rights, or other long-term incentive awards.

This position is not eligible for Visa sponsorship.

Pay Range
$84,000.00 - $149,400.00 Annual
Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan
• Paid Time Off
• Parental Leave
• Critical Caregiving Leave
• Discounts and Savings
• Health Benefits
• Commuter Benefits
• Tuition Reimbursement
• Scholarships for dependent children
• Adoption Reimbursement

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.