Summary

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World is one of fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 210 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Description:

Acquisition techs are responsible for investigating, implement standard networks and maintain the IT infrastructure of acquisitions for World. This includes learning and understanding all applications, systems and networks that kept the existing company running. This role is to work with the Project Manager on major projects and installations of IT networking equipment. In any given day, the duties will involve work with new software that is undocumented and new environments that contain issues. This specialist will have to engage in high-level root cause analysis for any service interruption and implement preventive solutions.

For this career, you will need a bachelor’s degree in computer science or a related field.

Additional qualifications include system administrative experience, excellent technical skills, familiarity with common programming languages, familiarity with network architecture, familiarity of server-to-application structure, understanding of common applications installations. High analytical and problem solving skills is a must.

Essential Functions:

• Assist and cooperate new acquisitions on their technology needs
• Plans, directs, coordinates, controls and integrates all system tasks to effectively implement processes and procedures through all acquisitions and world offices
• Prepares and updates documentations or guides for programs and processes
• Monitor system alerts and health of the network
• Migrate data consisting of email and data
• Visit office locations for implementation of network and laptops of acquisitions
• Backup and support security actions or remediations and reviewing and updating security policies and procedures
• Assists and cooperates with developers internal and external on programming and website development
• Assists and cooperates with external IT companies to gather information to operate and support an acquisition
• Install and maintain the company core applications to perform changes and updates
• Mentor and assist level II techs with issues, problems and troubleshooting
• Coordinate and implement projects from the CIO to include infrastructure, system wide or local office changes
• Develop policies and procedures to increase and streamline IT department structure and productivity
• Support and maintain the Azure environment
• Work in a constant state of alertness and in a safe manner
• Perform other duties as assigned

Skills:

• Communication
• Timely completion of all work
• Outstanding Customer Service
• Time Management
• Project Management
• Understanding of network structure
• Document and notation of technology information gathered
• Flexibility with work schedule with occasional evening and weekend work
• Extensive travel to various World locations
• Ability to work in a team environment
• Adhere to policies and procedures

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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