Account Representative Job at Black Mountain Management LLC
Company Overview
Black Mountain Sand is an in-basin sand supplier that is focused on delivering high quality, cost-effective proppant solutions to its customers. Our strategic approach to align with long term basin participants creates a partnership built on mutual success and cooperation.
Position Summary
Exceptional customer service is key to our success at Black Mountain Sand. As the Account Representative you will be the first impression our customers receive and the lifeline to our business cadence. You will collaborate with the operations teams at 4 different facilities to fulfill customer needs, provide spot purchase solutions and maintain inventory control of our sand products. This position will require you to think quickly on your feet and be strategic with your decisions. The Account Representative will also support the Business Development team with special ad hoc projects and reports regarding supply forecasts, customer-driven data and market analytics, in effort to identify commercial sales opportunities.
Essential Functions
- Receive incoming requests for spot purchases from strategic and transactional customers and establish rapport while providing customer service solutions
- Maintain daily sales report and utilize customer demand forecasts to populate monthly customer requirements
- Track data for various business health metrics including sales per month, number of customer complaints, forecasting accuracy rates, etc.
- Communicate with Operations team to help forecast supply, remedy customer issues, and spot purchase orders
- Assist Business Development team with comparing supply and demand forecasts to identify sales opportunities
- Assist accounting with reconciliation of customer invoices
- Monitor market data to assist the Company in data-driven decisions
- Other special projects as needed to assist in developing the Company marketing strategy to target existing and new customers
Required Qualifications, Knowledge, Skills and Abilities
- Completed Bachelor’s degree and 1-2 years of experience preferred, working in a sales, operations, customer service, or marketing role
- Proficient in the use of Microsoft Office Products (Word, Excel, Power Point, etc.)
- Exceptional communication, both written and oral, and interpersonal abilities
- Must hold extreme regard for being responsive and flexible to customer requirements and requests
- Highly motivated problem solver and critical thinker
- Strong desire to be a part of a high-growth company with an entrepreneurial spirit and a fast-paced, result-oriented culture
- Must be available for rotating on-call after-hours shifts during weekdays and on weekends
Job Benefits
Black Mountain Sand offers a comprehensive and competitive compensation package for candidates when they join our team. Benefits enjoyed by members of our team include:
- Competitive wage
- Health, dental, vision and long-term disability insurance following 60-days of employment
- 401(K) retirement savings plan
- Paid holidays and time off
Disclaimers
The above statements are intended to describe the general nature and level of work being performed by candidates applying for the role of Account Representative. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of candidates hired for Account Representative.
Black Mountain Sand is an EEO Employer and E-Verify participating employer and we do not discriminate on the basis of race, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, marital status or veteran status.
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