Access Manager Job at University of Arkansas
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Type of Position:
Professional Staff - Fiscal Affairs
Job Type:
Work Shift:
Sponsorship Available:
Institution Name:
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
The safety of our team members at the University of Arkansas for Medical Sciences is our top priority. For this reason, successful applicants for this position must be fully vaccinated against Covid-19 or have an approved medical or religious exemption on file with our Student & Employee Health Services dept. UAMS will adhere to all federal, state and local regulations and will obtain necessary proof of vaccination prior to employment to ensure compliance.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.
UAMS is an
Affirmative Action and Equal Opportunity Employer
of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).
At UAMS we value Diversity, Equity and Inclusion. Visit our website to learn more:
For general application assistance or if you have questions about a job posting, please contact Human Resources at
askrecruitment@uams.edu
.
Department:
Department's Website:
Summary of Job Duties:
Qualifications:
Direct Daily Operations/Productivity and Strategic Planning
- Supervises the day-to-day operations of the assigned Access Coordinators, and/or Patient Representatives.
- Staff personnel to meet the departmental needs to include time and attendance oversight.
- Prioritizes workload daily and adjusts staffing model as needed to ensure adequate coverage.
- Attends and actively participates in requested Service Line meetings in addition to any meetings related to the department.
- Responsible for ensuring staff is collecting all frontend payments during the check-in process.
Quality, Performance, and Policy
- Monitors staff performance through various methodologies including monthly quality and productivity audits.
- Establishes performance standards with the Access Manager
- Identifies relevant trends by reviewing reports and initiates process improvement when warranted.
- Accepts ownership when initiating new or enhanced process improvement projects once these are approved by the Senior Practice Manager.
- Ensures all department, CABC, ICE, and UAMS policies are followed.
- Knowledge of individual responsibility and ensuring staff preparedness following established Joint Commission standards and facility safety and emergency preparedness standards.
- Reviews all Patient Access patient complaints and actively seeks resolution and service recovery.
Managerial Responsibilities
- Responsible for hiring staff, new employee onboarding, training, and development of staff.
- Responsible for annual training facilitation staff development and providing employee coaching.
- Responsible for employee evaluations.
- Works with CABC Support for timekeeping and other HR items.
- Promotes teamwork and models the core concepts of Patient Family-Centered Care (PFCC).
- Conducts and assists with crucial conversations with staff when disagreements occur and when necessary progressive discipline.
- Conducts team meetings and one-on-one meetings with direct reports.
- Provides proper transfer of information as necessary using communication skills and tools.
Other duties as assigned
Minimum Qualifications:
- High School Diploma/GED
- Seven (7) years of patient registration, billing, and/or scheduling in a healthcare environment
- Two (2) years of supervisory experience (preferred)
OR
- Bachelor's Degree in Healthcare or a related field
- Three (3) years of experience in patient registration, billing, and/or scheduling in a healthcare environment
- Two (2) years of supervisory experience (preferred)
AND
- Must have excellent organizational and interpersonal skills in order to successfully interact with individuals of diverse backgrounds
- Well-developed decision-making skills
- Highly motivated and self-directed individual to establish plans of action
Preferred Qualifications:
- Advanced knowledge of Epic system and third party payer requirements.
Additional Information:
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact
askrecruitment@uams.edu
for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site
UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:
Frequent Physical Activity:
Occasional Physical Activity:
Benefits Eligible:
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