Access Control Technician Job at DevCo Management
DevCo is seeking a full-time
Access Control Technician to join our team in
Bellevue, WA. The Access Control Technician is an integral part of the Technology Services team. Working closely with the Infrastructure Manager and in conjunction with Safety and Security Manager, this position will assist in reviewing Low Voltage, plans, ensure that existing Access and Security systems are stable and available, and provide break/fix support for new and existing installations. This position will also provide solutions and outstanding IT service and support for the organization.
Essential Duties and Responsibilities:
- Responsible for the day-to-day administration, troubleshooting and repair of Access and Security systems.
- Triages and prioritizes Tier Two Access and Security systems service requests within the ticketing system.
- Provides onsite and remote technical troubleshooting for all associated business units, including corporate and site-based teams across all entities.
- Completes weekly rotating site visits for service ticket resolution.
- Works with Infrastructure Manager and Safety and Security Manager to understand any impacts of ongoing issues to the Access and Security and associated hardware or software.
- Stays well informed on Access and Security maintenance and upgrade needs for all locations.
- Leads the planning and execution of Access and Security system upgrades in close consultation with the Infrastructure Manager.
- In conjunction with other team members, develops documentation and training materials for all business units. Conducts formal and informal trainings and provides assistance to staff.
- Documents network systems and services to share knowledge with Technology Services team members.
- Attends meetings with vendors and service providers as needed.
- Promptly and professionally responds to after-hours emergency calls and/or requests as assigned.
- Completes assigned tasks by deadlines and communicate any obstacles with your supervisor in advance.
- Participates in team meetings. Work collaboratively with other team members to complete projects as assigned.
- Attends training classes as scheduled and assigned.
- Additional duties as assigned by supervisor.
Knowledge, Skills, and Abilities:
- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Qualifications:
- Minimum 2-3 years of experience in the physical security, fire alarm or low voltage communication industry installing field devices, programming systems.
- Experience with any or all of the following required: Aviglion, Doorking, Butterfly MX.
- Intermediate knowledge of computer networks, including TCP/IP, DNS, DHCP, Gateways, routers, switches.
- Ability to read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals.
- Advanced experience with Microsoft Excel preferred.
- Comfortable with a high flow of requests and able to balance priorities.
- Excellent written and verbal communication skills.
- High school education or equivalent required.
- Successful completion of background check and drug screen required.
- Must be legally qualified to work in the U.S. meeting I-9 guidelines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit, see, talk and hear. The employee is occasionally required to stand; walk; use hands and fingers; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
While performing the duties of this job, the employee is regularly required to sit, see, talk and hear. The employee is occasionally required to stand; walk; use hands and fingers; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment:
- Ability to provide own mode of transportation.
- Flexibility to travel to different locations as needed.
- Valid driver’s license and insurance.
- Ability to work inside and outside in various weather conditions.
DevCo Management Company, LLC is an Equal Opportunity Employer.
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