1st Shift Customer Service Representative Job at CBRE
About the role
In this role, you'll provide customer service and comprehensive administrative services to the client and the contract. In order to be successful in the role, it is essential that the Contract Support professional understand the contract scope, internal and client procedures, processes and systems; and must operate those to the required standards.
What you’ll do
- Monitor systems, receive calls, create tickets in ticketing system and dispatch following the strict guidelines established for alarm handling.
- Capable of running daily reports to assist Property Management field personnel in troubleshooting/validating alarms reporting.
- Generates and dispatches service request work orders for completion by vendors.
- Builds and distributes effective communications regarding training opportunities and updates to department or service line.
- May assist with the training of new hires and temporary employees on CMMS, customer service database, email, Live Chat and Call Center procedures.
What you’ll need
- High school diploma or GED required. Minimum two years of related experience.
- Ability to understand and carry out general instructions and problem solve in standard situations.
- Intermediate knowledge of Microsoft Office products. Ability to type 45-50 WPM.
- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
Disclaimers
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
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