New Oakland Family Centers provides comprehensive behavioral health and substance abuse services for consumers across Michigan, in both outpatient and partial hospitalization settings.

Schedule: Full time; Shift-based schedule as determined by Crisis Services Director. Available shifts include day, swing, and midnight.

Reports To: President / Director of Crisis Services / Supervisor of Crisis Services

Compensation: Hourly Employee. Commensurate with experience.

Position Summary: The Youth and Family Care Connection (YFCC) Technician role is a fulltime position comprised of multiple clinical and administrative responsibilities related to the Crisis Services Program. This position requires work in a children’s short-term crisis stabilization unit that operates 24 hours per day, 7 days per week. They will work closely with clinical and administrative staff and consumers of all populations, specifically with children, to ensure efficient safe and effective care.

Desired Skills:

• Strong crisis de-escalation and resolution skills.
• Current knowledge of behavioral management and de-escalation techniques.
• Ability to assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interest of the consumer and program.
• Ability to remain calm and work as a team in crisis situations.
• Ability to work on a multi-disciplinary team

• Strong communication and interpersonal skills.

Essential Duties / Functions:

• Conducts regular safety checks and ongoing monitoring of consumers in the unit, removing any hazardous objects and record and report findings as designated.
• Provides a safe and nurturing environment with an emphasis on respect, diversity, acceptance, and compassion.
• Responds to critical situations that may require restrictive interventions as directed.
• Monitors safety issues regarding consumers and takes action, when indicated, to prevent consumer harm. Communicates these issues as required.
• Remains in consumer care areas whenever possible to assist consumers and co-workers.
• Assists consumer with activities of daily living and encourages independent behavior with appropriate interventions on a daily basis.
• Identifies verbal and non-verbal cues for potential aggressive behaviors and uses the necessary intervention to de-escalate the consumer appropriately.

• Interacts with consumers daily to assist them in working toward milieu goals.
• Appropriately handle any crisis situation that may occur such as: CPI-approved physical intervention if necessary; CPR if necessary.
• Supervises meals and snacks/eat with consumers in the stabilization unit.
• Completes documentation and records per agency policy and role.
• Adheres to rotation schedules; both milieu and monitoring of consumers until under supervision of parent/legal guardian.
• Communicates daily with Crisis Services staff regarding clinical and administrative issues/activities.
• Light cleaning, including laundry and cleaning of bodily functions while consumers are in the stabilization unit (i.e. urine, feces, emesis etc.). Light daily straightening of milieu; replenishing of supplies.
• Complies with all agency policies and procedures, including attendance and punctuality policies, as well as the fulfillment of all initial and ongoing training requirements.
• Actively participates as a positive member of the clinic environment.
• Carries out other duties as assigned

Qualifications: High School education or equivalent is required. Bachelor/Pre-bachelor’s degree in social work, psychology, or counseling is preferred. One to two years of crisis work is highly preferred. Must be able to work well with all types of people and all populations including children.

Working Conditions: Staff needs to be prepared to work in an acute, locked-down crisis unit. The work environment is that of a crisis center and may subject staff to behavioral and medical events that could be physically hazardous. They must be actively involved with clients and on occasion may need to use approved CPI techniques or pursue eloping clients. May require prolonged periods of standing, moving and bending. Must be able to lift up to 25 pounds at times.