COMPANY OVERVIEW

Tommy’s Boats is a Malibu/Axis boat dealership with a sales and rentals department, full-service center, and wake/surf pro shop that strives to provide our customers with the most comprehensive services and a wide range of inventory selections. We are a rapidly growing company with 15+ locations nationwide, including in Arizona, California, Colorado, Florida, Michigan, Nevada, Tennessee, and Texas. When off the clock, our team is surfing, shredding, and soaking up the lake life as much as they can! Our passion for the boating lifestyle creates an enjoyable and relaxing dealership environment while offering a challenging workspace and opportunities to grow within the company. Our mission is to be the number one full-service provider to water sports enthusiasts. For more information, visit our website at www.gettommys.com.

Tommy's Boats Core Values:

• Culture is everything: We are authentic and intentional in the way we work and play. Being stodgy has no place here.
• Stab from the front: We are respectful in the way that we hold one another accountable. No games, no hidden agendas.
• Problem solvers: We value smart people who attack problems head-on and with confidence.
• Resiliency: We thrive on change and growth. We pivot when we need to and re-group quickly.
• Humility reigns: Whether engaging with our teams, customers, or partners, we approach it with the heart of a servant. We are go-givers that believe in creating space for people to grow.

Summary

The Warranty Coordinator is responsible for the scheduling, coordination, and supervision of warranty claims for all Tommy’s Colorado. The Warranty Coordinator position requires clear, and consistent communication with vendors, suppliers, and the Tommy’s Colorado Service team.

Essential duties and responsibilities

• Schedule, coordinate, and supervise warranty orders with technicians, from customer drop off to customer pick up
• Actively communicate with clients, team members, and vendors in a professional manner about warranty issues
• Keep detailed, accurate records on submitted warranties and parts returned.
• Ensure warranty claims have been submitted within 48 hours of completed work.
• Diagnose a wide variety of issues based upon experience, analysis, and testing
• Maintain a safe and clean work environment
• Be a problem solver willing to tackle anything
• Be able to work independently and efficiently
• Have a valid driver’s license and pass a prescreen drug test
• Maintain a positive attitude and be a productive member of our team
• Exhibit humility and a willingness to learn
• Provide our customers with a positive service experience & assure customer satisfaction
• Work with Sales Department and Pro Shop Managers to drive more sales from the Service and Parts Departments
• Other tasks as requested by manager

Knowledge, Skills, Abilities

To perform the job successfully, an individual should demonstrate the following competencies:

Accounting and Analysis: Able to understand inventory, costs and sales.

Communication: Able to interact professionally with colleagues, clients, and company personnel, able to clearly and effectively communicate information both orally and in writing. Able to communicate both orally and in writing with customers, many of whom are high net-worth individuals.

Mechanical: Able to understand the mechanical and electrical systems on watercrafts and communicate issues to employees and customers.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Computer Skills: Knowledge of Microsoft Office required
• Education/Experience: High school diploma required. 2-3 years of warranty claim experience required. Minimum of 1 year of service, sales, or watersports experience required.
• Characteristics: Humility and willingness to learn, grit and determination to succeed, self-motivated, ability to build and maintain relationships, exhibit intelligence, integrity, and an optimistic outlook

WORK ENVIRONMENT and PHYSICAL DEMANDS

The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.

• Work Environment: The noise level in the work environment is quiet to medium loud. Work is done in an office, on a boat, on the dock or in a retail space.
• Physical Demands: While performing the duties of the job, the employee is regularly required to sit for extended periods of time, regularly required to stand and walk. Employee regularly uses hands and fingers to touch, feel, handle. Employee regularly stoops, kneels, bend at the waist, and reaches. Employee is frequently required to speak and hear. Must be able to lift up to 50 pounds on occasion.