Job Description

Do you enjoy developing others? Are you motivated to lead and coach a sales team to success? Victra is Verizon's trusted business partner and largest premium retailer in the United States. As a Call Center Telesales Supervisor, you will hire and train a team of telesales consultants, monitor their sales and operation progress, and coach them to success. You will be a part of a winning culture and fun atmosphere that supports creativity and growth.

YOUR FOCUS (Job Duties and Responsibilities):

As the Call Center Telesales Supervisor, you will oversee a team of telesales consultants dedicated to servicing and selling to Verizon's existing and new customers. Primary duties include effectively managing sales efforts for adding new products and services. The Supervisor is responsible for the coaching and development of telesales consultants and maintaining all aspects of the telemarketing operating structure, specifically leading their team towards achieving sales quotas and increasing contribution and revenue for the company.

A successful Telesales Supervisor will effectively lead a team that regularly exceeds assigned sales quota objectives and builds/maintains a strong customer experience. The Telesales Supervisor will provide leadership to their team that allows for achievement of desired sales objectives, operational enhancements, process compliance and collaboration within their team and across the sales channel. We are also looking for the telesales leader to:

• Develop outbound/inbound lead strategy to optimize and maximize contacts to drive sales with strong list yield.
• Actively and consistently support efforts to simplify and enhance the customer experience.
• Coach, train and lead a team of telesales consultants to increase productivity and maintain sales goals.
• Set goals and objectives for the assigned telesales consultants.

Identify and implement ways to increase productivity and performance for the telesales consultants.

• Motivate the assigned telesales consultant to be accountable for exceeding individual and team sell-in, adherence, quality, and customer service established goals.
• Design and implement department incentives to motivate and recognize employees regularly
• Support recruitment and training efforts to develop and retain a strong sales force.
• Effectively manage day to day attendance tracking, policy adherence, and escalation resolution and performance issues.
• Effectively utilize operational processes, data, reports and programs to maximize department, campaign and individual results.
• Generate sustained incremental sales through problem identification and increasing telesales consultant development
• Become subject matter expert to help close performance gaps
• Perform other duties as required.

YOUR BACKGROUND (REQUIREMENTS):

Along with being a superior communicator over the phone, and having the innate ability to effectively reach a mass audience with effective sales tactics, we are looking for the Telesales Supervisor to bring the following:

• 2-3 years of experience in a training and/or supervisor role
• 1-2-years of prior inbound call center experience preferred or direct selling leadership experience preferred
• Must be able to work set number of weekends
• Working in a commission sales role is a plus (commission manager role preferred)
• Cold Calling experience preferred or interest in making calls to a designated list of guests is a plus
• Speak clearly, concisely, and intelligently always
• Bi-lingual a plus

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote

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