Downtown Parking Ambassador: Utility Ambassador

Park Cedar Rapids is currently searching for outgoing & honest working individuals to join our team. Persons interested in helping us meet our customer service objectives as we continue to implement new Parking Technologies in downtown Cedar Rapids and improve overall parking operations in a growing community are welcome to apply. Applicants should apply here on Indeed or in person at the Park Cedar Rapids Office located at 349 4th Ave SE in downtown Cedar Rapids.

JOB DESCRIPTION:

Utility staff ambassadors are responsible for assisting across the multiple departments of the Parking Operation. Utility staff is onsite 24 hours per day, 7 days per week to assist with any possible customer issues. With a focus on customer service, responsibilities include but are not limited to: assisting with the amenities program, facility maintenance, cashiering, enforcement, event parking, and security.

The shift being hired for:

* Monday-Thursday (4-10 hour shifts)

* Other schedule scenarios are available, depending on current needs. Can work with candidate to determine if 5-8's or 4-10's would suffice.

SKILLS:

Customer Service: Park Cedar Rapids Strives to put customer service as the top priority, interactions with the public are a regular occurrence. The following attributes are a necessary component of the job:

• Effective Communication: Verbal and Non-Verbal.
• Positive Attitude and willingness to assist others, learn quickly, and adapt to operational changes.
• Able to grasp the knowledge of the operation and explain rules, regulations, and procedures to customers.
• Able to assist with amenities program: jump starts, tire fills, security escorts, and other directives focused on customer service.
• Ability to work well with a Team.
• Critical Thinking: ability to assess operational situations and take the best course of action to assist challenges and resolve customer service issues.

Customer Service Attendant: Assisting customers with the use of parking equipment will be a primary function of the Utility Ambassador.

• Accurate Cash Handling, Ticket Handling, Recording daily logs, and Written reports.
• Proficient understanding of Computer Equipment i.e. Tablets, Smartphones, Mobile Credit Card Terminals, Parking Pay Stations, Windows, and Android-based devices.
• Basic Arithmetic.
• Reporting and documenting operational incidents and customer complaints.
• Ability to Direct Traffic safely and efficiently.
• Assist with the enforcement of parking regulations.
• Ability to conduct Security patrols, Vehicle counts, and routine lock-ups.

Maintenance: Utility staff will be regularly involved with routine maintenance within the parking ramps and parking lots.

• Cleaning, Sweeping, Mopping, Wiping down equipment and office areas, Trash removal.
• Snow removal: hand shoveling, sand and salt spreading.
• Ability to work in outdoor environments.
• Basic knowledge of routine repair work.
• Painting.
• Understanding how to use small power tools (i.e. snow blower, leaf blower, and power-drill) is preferred.

REQUIREMENTS:

• Outgoing Personality when dealing with clientele, parking visitors, etc.
• Regular, Consistent, Attendance
• Ability to lift to 50 lbs.
• Knowledge of the geography of Cedar Rapids
• Be able to work outdoors for an extended period
• Ability to Work under minimal general supervision, exercising good judgment i.e. following directives, reporting any disturbances to management, documenting daily reports
• Ability to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and technology
• Self-motivated, use of Ingenuity and Inventiveness in the performance of assigned tasks
• Critical Thinking
• Ability to comfortably train and teach new staff members
• Ability to operate the following equipment and tools: personal computer with Windows-based applications, tablets Windows and Android-based, and two-way radios.
• Documented prior experience to establish competency in duties performed and use of required equipment
• Full/wide amount of availability
• Valid Iowa Driver’s License
• Highschool Diploma minimum.
• 3-4 years of working with machines, technology and in the outdoors is preferred.
• Applicants with a background in facility maintenance, landscaping, security, etc. are encouraged to apply.

Requires the following, with or without reasonable accommodation:

• Clarity of speech and hearing which permits the employee to communicate effectively
• Sufficient vision which permits the employee to safely operate equipment and tools
• Sufficient manual dexterity which permits the employee to operate equipment and tools
• Sufficient personal mobility, which permits the employee to operate equipment and tools, including the ability to stand and walk outside (in all types of weather) for extended periods

About Park Cedar Rapids

Park Cedar Rapids is an organization committed to providing a positive parking experience for

Patrons of downtown Cedar Rapids. Let Park Cedar Rapids help you plan your next trip downtown by visiting www.parkcedarrapids.com.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Evening shift
• Overnight shift

Ability to commute/relocate:

• Cedar Rapids, IA 52401: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Preferred)

Work Location: In person

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