Kiawah Island Golf Resort is one of the only Forbes Five Star and AAA Five Diamond resorts in South Carolina. We strive to enhance southern hospitality by taking care of our employees and guests.

WHAT YOU’LL GET:

• Competitive Hourly Rate!
• Dependable schedule, Paid Time Off and Paid Holidays
• Medical, Dental, Vision, 401(k) options available
• Employee Meal Program
• Discounts on Golf, Accommodations, Dining & more
• Work in paradise!

Responsibilities

Dispatching vehicles and drivers:

• 24 Hour Arrival flight monitoring. Each Arrival flight will need to be monitored throughout the day.
• Also, confirming the drivers have correct airport signage and requested vehicle type. Provide flight arrival time updates, as required (if flight is on time, early, or delayed); Receiving phone calls from drivers 1 hour in advance of their pickup confirming they are on their way to their destination and in route to their “correct” pickup location.
• Take incoming confirmation calls from drivers after they have greeted all guests, prior to engaging their vehicle to begin their transfer.
• Correspond with meeting planners on any changes, cancellations, major flight delays, luggage issues, etc. via email, text and phone.
• If applicable, correspond with greeters on flight updates, changes, cancellations, major flight delays, luggage issues, etc.
• Assist our Group Transportation Specialist with data input of groups' transportation arrival and departure information in accordance with established guidelines.

Greeting Kiawah Island and The Sanctuary Hotel group guests upon their arrival at the Charleston International Airport and local private airports:

• Welcome and greet group guests, confirm drivers and vehicles are present prior to guest arrivals, and assist with luggage handling and escorting guests to their vehicles in the charter lane outside baggage claim.
• Responsible for the inputting of airport manifest(s) and individual guest reservations into the Transportation Computer System.
• Utilize the Transportation Computer System for routing transfers, assigning transfers, dispatching transfers, monitoring arriving flights, producing invoicing, and producing departure notices.
• Maintain phone and email correspondence with meeting planners including changes, additions, and cancellations - 24 hours / day, 7 days / week. This coverage and duty is shared with the Transportation Manager.
• Verbally confirm all transfers, vehicles, driver names, and greeters the afternoon prior to scheduled trips with assigned transportation companies. This duty is shared with the Transportation Manager.
• Coordinate Departure transportation for The Sanctuary and Kiawah Villa Registration on heavy departure days and times. This duty is shared with the Transportation Manager.
• Coordinate large transfers into Downtown Charleston, and other locations, pertaining to mostly large Van, Mini Coach, and Motor Coach transfers. This duty is shared with the Transportation Manager.
• Most of the larger transfers into Charleston typically happen toward the evening hours, as many groups like to go into town for dinner at least once during their visit.

Business Center Coordinator:
The Business Center Coordinator provides administrative support to guests effectively and efficiently, providing unmatched customer service in our Forbes Five Star/AAA Mobil Five Diamond Hotel.

Business Center Coordination:

• Duties may include: typing, faxing, photocopying, business presentations, shipping and packaging, various meeting needs, computer generated reports, and general secretarial services as requested, while utilizing the most advanced technology and providing unmatched customer service.
• Be detail oriented, with a strong sense of time management and possess the ability to plan and prioritize according to the changing needs of the hotel business.
• Be able to operate standard office and print production equipment.
• Be quick thinking, possess the ability to give clear and concise directions (walking, driving and verbal), and be able to refer / recommend a wide variety of resort activities and services, as well as information on the local Charleston area.
• Will handle multiple tasks at once, with a focus on delivering a quality product every time.
• Uphold the core values and policies and procedures of the resort.
• All other duties, as assigned.

Qualifications:

• High School Diploma or equivalent GED is required.
• Previous Office Administration experience of two to three years preferred.
• Previous guest service in a luxury hotel or resort setting is preferred, but not required.
• Must be flexible with scheduling and availability, including on Holidays and weekends.
• Must be able to handle confidential information.
• Must work both independently and in a team environment.

A world-renowned collection of five championship golf courses, including The Ocean Course, host of the 2021 PGA Championship. Join our team and work in paradise!

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Johns Island, SC 29455: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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