Following an expansive 20 million dollar renovation in 2014, The Hollywood Roosevelt, a nearly 90-year-old classic and prominent character in Hollywood, has reprised its role once again with a modern interpretation to a fabled historical beauty.

Located in the heart of Hollywood, the 300-room hotel is the perfect marriage between old world elegance and modern playful. The hotel is divided between a main tower that houses 240 rooms, and continues to be recognized by the Historical Preservation Board for its 1927 Spanish Colonial Revival Style, and 60 transitionally designed bungalows, offering a play on indoor living, outdoors. The bungalow rooms overlook a David Hockney painted pool that is profoundly surrounded by over 200 palm trees, creating the perfect urban oasis.

The Hollywood Roosevelt remains one of Trip Adivisor’s top ranked hotels in Los Angeles, and was also awarded a 2016 Conde Nast Readers Choice Award.

Interested in working with us? If so we encourage you to apply for a position. We look forward to hearing from you!

Position Summary

The primary role of a Server is to effectively serve food and beverage selections to our guests. These job duties require style and service attributes that are key to creating a positive guest experience.

Pay Type - Hourly | Rate - $18.00 - $20.00 hourly

Essential Duties and Responsibilities

• Deliver excellent customer service in a friendly and efficient manner
• Accurately record and enter all food and beverage items into MICROS/POS System
• Maintain updated knowledge of all food and beverage menus, brand selections, prices and garnishes; including unique ingredients
• Communicate with the kitchen regarding menu questions, the length of wait, daily specials, and product availability; communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Maximize sales by using menu knowledge and suggestive selling techniques
• Maintain cleanliness of lobby and service areas and ensure work area is well organized and properly stocked
• Complete assigned duties within each shift, including daily cash handling close out procedures
• Properly manage a cash bank in accordance with hotel policies and procedures
• Collecting accurate payment from the guest and deposit the corresponding exact

amount of sales; ensure hotel guests room charges are properly validated and charged appropriately

• Check guest identification to avoid serving alcoholic beverages to underage guests
• Put forth significant and reasonable effort to prevent a guest from being intoxicated
• Efficiently complete opening and closing side work duties per shift according to standard as assigned
• Act in a professional manner with the awareness that all actions and communications are within guest view
• Develop and maintain positive communication and teamwork with all co-workers and supervisors.
• Handle all guest service issues in an immediate and professional manner.
• Maintain knowledge of hotel and general local area information
• Other duties as assigned
• Knowledge and Skills
• Ability to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed.
• Implements and maintains all policies and procedures.
• Exercises sounds and accurate judgment with regards to decision making in a timely matter.
• Prioritizes and plans work effectively and efficiently.
• Observes and implements all safety and security procedures.
• Ability to meet deadlines with frequent change delays and unexpected events

Education and Work Experience

• High school diploma or general education degree (GED)
• Minimum of 2 years of serving experience in a comparable restaurant or bar

Certificates, Licenses and Registrations

• California Food Handler’s Card or ServSafe Certification

Operational English skills are required for all positions. The Hollywood Roosevelt is an EEO/AA Employer M/F/D/V & FMLA COMPLIANT. Pre-employment drug screening and background check are conditions of employment.


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