Pay Grade: Coordinator 7

This position provides evening assistance within the Testing Services department for College and Career Readiness students at multiple locations.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• Applies the guidelines and procedures for student eligibility of assessment testing established by the North Carolina Community College System
• Monitors and tracks attendance hours and measurable gains for Adult Basic Education (ABE), Adult Secondary Education (ASE), English as a Second Language (ESL) and Burlington English students
• Notifies students of eligibility and schedules students for initial placement and post-testing in varying subject areas
• Generates, inputs and maintains attendance documents using google docs Microsoft Teams to generate testing rosters
• Works closely with Program Performance and Accountability Team to identify and resolve errors with placement and post-test scores entered into Colleague
• Serves as a lead Test Administrator for the center including maintaining certifications and administering remote and in-person assessments.
• Supervises the test administrators and overall operations during evening shifts to include remedying student concerns and addressing late arrivals.

Participates on hiring committees and the coordination of test administrator schedules.

Assist with recording student data into DRC and the creation of test tickets

Schedules private assessments for students with disabilities

Contacts students through email, phone calls, and text messaging to ensure retention in the program

Communicates essential information to the Specialist II in a timely manner and reports testing irregularities

Investigates, troubleshoots and reports technical issues with the center’s computers and printers

Builds relationships and corresponds with instructors and Instructional Program Specialist to assist with tracking/location of absentee students

Escorts students from assigned classrooms and walks to testing center for post-testing

Monitors the online reservation system for duplicate reservations, tracks reservation numbers, and identifies appropriate assessment testing level

Administers and proctors TABE & High School Equivalency exams, as needed

Maintains Pearson Vue & HiSET yearly certification

Knowledge, Skills & Abilities:

Intermediate skills in MS Word, Power point, and Excel

Excellent organizational skills

Excellent written and verbal communication skills

Ability to work with a high degree of accuracy in a fast-paced office environment

Ability to communicate effectively with supervisors, faculty, and students, and exhibit a high degree of integrity

Ability to complete training (Pearson Vue,HiSET, TASC, TABE) and maintain certifications needed for test proctors

Requirements:

Bachelor's Degree

One year of experience in an office environment

Must be available to work Monday – Thursday from 5:00 pm – 10:00 pm

Valid Driver's license and approval required by the College’s liability insurance carrier

Preferences:

Work experience in a position with program testing and assessment in higher education

We Value a Diverse Workforce!

As an equal employment opportunity employer, Wake Tech values diversity, equity and inclusion in our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents, and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences and diversity of the Wake Tech community. Wake Tech needs people from all backgrounds and swaths of life to help provide instruction, services, resources, and support to our students and the community. We strive to be self-reflective of the kind of student body we represent and culture that we are building, and we care deeply about supporting each employee’s professional growth.