Lakeville Area Schools (Independent School District No. 194) is a growing and award-winning school district located in the south metropolitan area of Minneapolis/St. Paul Minnesota. The district serves nearly 12,000 students in Lakeville, parts of Burnsville and Elko New Market, and portions of Eureka, Credit River and New Market Township. There are eight elementary schools, three middle schools and two high schools, an Area Learning Center, an online K-12 school, early childhood programming, and lifelong learning opportunities through Lakeville Area Community Education. Our mission is to provide educational opportunities that ensure academic, social, civic and personal readiness for every student. Learn more at www.isd194.org.

Position Summary:
The Technology Support Specialist 1 is a primary point of contact for staff seeking technical support. Technology Support Specialist 1 will respond to requests for service, tickets submitted online, and will provide support to end users on a variety of IT issues within Lakeville Area Schools.

WHAT YOU’LL LIKE ABOUT US:

• Comprehensive and affordable benefits package including Medical, Dental, Vision, Life/AD&D and Long-Term Disability Coverage
• Paid time off and paid holidays
• 403(b) Plan & matching
• HRA
• Salary range: $42,000 - $45,000 depending on qualifications

WHAT YOU’LL BE WORKING ON:
The essential functions of this position include, but are not limited to, the following fundamental duties:

• Serve as key technical support contact point.
• Provide help desk support in-person, online, and over the phone in an effective, efficient, and friendly manner.
• Assist DSC-IT staff when needed.
• Equipment maintenance, repair, set-up and inventory.
• Coordinates with other staff for the purpose of completing projects/work orders efficiently.
• Communicate with end users on the status of equipment and projects through the helpdesk.
• Attend meetings as assigned for the purpose of conveying and/or gathering information required to perform functions.
• Prepare written documentation (e.g. helpdesk tickets, reports, memos, emails, etc.).
• Responsible for all technology building wide for assigned schools.
• Responsible for maintaining all standards and procedures set in place by DSC-IT.
• Participates in district in-service, workshops, and meetings as directed.
• All employees of District 194 will promote and represent site safety by performing their job in a manner that reflects any and all relevant District safety guidelines or policies.
• The work is primarily conducted in school classrooms, libraries, computer labs, and offices. Some work may involve accessing ceilings, crawl spaces or wiring closets.
• Some evening or weekend hours may be required on an irregular basis. Technology Specialist 1 may be asked to complete tasks in multiple buildings.
• Other duties as assigned.

For a full description please see attachment.

WHAT WE ARE LOOKING FOR:

• CompTIA A+ certification (required within 1 year).
• Working knowledge of Apple computers, Windows computers, various tablets, and networks.
• Working knowledge of basic productivity software (word processing, spreadsheets, databases, presentation software).
• Requires the ability to work independently and prioritize within a demanding environment.
• Dependable, reliable and can work independently.
• Self-motivated, energetic, detail-oriented, and organized.
• Strong customer service skills.
• Must be able to lift up to 50 pounds.
• Must be able to climb a ladder and maintain/hang cabling and A/V equipment.
• Must have a valid driver's license.

TO BE CONSIDERED FOR THIS POSITION:

Apply online at https://isd194.org/employment/

Only those that are invited to interview will be contacted.

ISD 194 IS AN EQUAL OPPORTUNITY EMPLOYER AND SUPPORTS WORKFORCE DIVERSITY

Job Type: Full-time

Pay: $42,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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