Technology Assistant Job at City of North Platte
Nature of Work
Under supervision, performs technical and end-user assistance duties in the Technology Learning Center of the Library. Work is generally in areas of assisting patrons with software problems, teaching patrons to use the Internet and a variety of software and basic hardware and printer maintenance.
Examples of Work Performed
- Assists patron in using the Internet and a variety of software
- Troubleshoots and maintains the city's website
- Updates and maintains the library's blog and other social media sites
- Teaches a variety of technology classes; creates handouts and training materials
- Performs basic and complex online research and reference work
- Performs basic hardware and printer maintenance
- Maintains and updates the Library's online meeting room calendar, printed library calendar, library forms and brochures
- Creates advertising for library events
- Participates in training and implementation of library policies and procedures
- May open and close library; work evenings and weekends; perform other duties as assigned
- Performs other work which is consistent with the essential elements of the job
Desirable Knowledge, Abilities, and Skills
- Knowledge of productivity and browser software
- Knowledge of personal computers
- Ability to keyboard from clear copy at the rate of 30 WPM
- Ability to operate a variety of library/office equipment including typewriter, personal computer, microfilm readers/printers, multi-line telephones, fax machines, copiers, etc.
- Ability to perform basic hardware maintenance
- Ability to accurately handle monetary transactions
- Ability to deal with the general public in a tactful and courteous manner
- Ability to establish and maintain effective working relationships with employees and library patrons
Experience and Training
Any combination of experience and training equivalent to graduation from high school. Experience in teaching computer software classes and web page design and/or website management preferred. A high degree of demonstrable proficiency with hardware and software implemented and in use at the Library Department.
Job Type: Full-time
Pay: $17.04 - $23.25 per hour
Schedule:
- Day shift
- Evening shift
- Weekend availability
Work Location: One location
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