Technical Support Specialist Job at Magnitech
Magnitech is a premier IT Managed Services Provider. Delivering world class IT Support to our clients. Magnitech was built on people first values, making our services stand out among our competition. Check out our Social Media Channels to get a glimpse into life at Magnitech HQ.
Instagram: @magnitechit
YouTube: Magnitech,Inc.
By the way, Magnitech has been voted one of the Best Places To Work In Illinois!
What you’ll do
- Provide best in class service to our existing client base by identifying problems and forming solutions
- Answer reactive service tickets
- Service clients onsite and virtually
- Work on projects both on site and off site as assigned
What you'll bring
- Strong problem solving skills
- A great personality
- The ability to work independently and with a team
- Adaptability
Technical Strengths
- The ability to prioritize and determine severity of end-user issues
- An understanding of Microsoft and Apple operating systems, including mobile (iOS, Android)
- The ability to identify parts inside of a computer and build computers
- A basic understanding of Active Directory, Microsoft Domains, WiFi, MS Office, Network Printing, tablets, laptops, and desktops
Since you are so awesome, we provide:
- Open Paid Time Off Policy
- Paid Parental Leave
- 401k Matching
- Medical, Dental, Vision coverage
- Internal career paths and development
- Consistent check in’s to discuss performance, set goals, and recognize your accomplishments
**This is a remote position that requires some local travel in the Carmel Indiana area, you must be local to the Carmel area to be considered **
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Schedule:
- Monday to Friday
Experience:
- Help desk: 2 years (Required)
- Windows: 2 years (Preferred)
Work Location: Remote
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