Technical Support Representative Job at GAF Materials Corporation
Come Build Your Career Under OUR Roof
Job Description:
Introduction
At GAF Commercial we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. Under this roof, we are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard work. Under this roof, we support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.
Team or Function Overview
This position works closely with the Director Technical and Product Services Group, Regional and Territory Sales Managers, Independent Reps, the Siplast Corporate office (HQ), and Siplast Plants. The District Technical Representative serves in a line position and reports to the National Field Tech Manager. and/or the Regional Field Tech Manager.
Summary
The District Technical Representative is responsible for enforcing an acceptable and uniform level of quality on Company projects inspected throughout the assigned districts.
Essential Duties
Specific responsibilities include, but are not limited to:
Specific responsibilities include, but are not limited to:
- Perform job start, interim, final, extended warranty and complaint calls, roof or project inspections, and document appropriately
- Enforce proper application techniques; eEnforce proper installation of details.
- Note application discrepancies and recommend repair procedures; take photographs as needed.
- Train contractors and Siplast sales personnel in the proper application of Siplast products; demonstrate with a “hands-on” approach.
- Develop and maintain a positive relationship with the roofing contractor, consultant/specifier, and owner; recommend best details, application, and procedures on jobs inspected.
- Assist the sales process with product demonstrations and sales training.
- Communicate concerns, project updates, and schedules with all parties on a regular basis.
Physical Demands
- Ability to routinely work in a stationary position for long periods of time
- Ability to routinely move about to accomplish tasks or to move from one work area to another
- Ability to position self to bend, pull, and reach overhead and/or below shoulder level to perform filling functions,lifting, carrying, and moving of products/materials occasionally
- Ability to sit, stand, walk and use hands to grasp, handle or feel objects, tools, and product samples routinely
- Ability to ascend and descend ladders, stairs, scaffolding, and ramps occasionally
- Ability to work with heights occasionally
- Frequent sitting, walking, and standing; occasional climbing, stooping, kneeling, crouching, crawling, and balancing
- Ability to lift, carry, or otherwise move up to 50 lbs of products, materials, boxes, equipment, etc. occasionally
- Ability to work in outdoor conditions including high/low temperatures, inclement weather, wind, dust, humidity, etc., frequently
- Ability to frequently and quickly converse with and convey information to others on the phone and in-person
- Manual dexterity to routinely operate standard office equipment and keyboards
- Visual acuity including close vision, peripheral vision, depth perception, and the ability to adjust focus routinely to view documents and computer screens, operate motor vehicles, perform visual inspections, etc.
- Must continuously have the ability to differentiate colors precisely
- Ability to wear and work in PPE occasionally
- Ability to operate a motor vehicle and travel without assistance routinely
- Ability to operate motor vehicle and safely traverse/navigate jobsites in a constant state of alertness routinely
Under This Roof, We Require
- High school diploma or GAD equivalent
- Minimum 5+ years of sales experience in related field or industry, such as the roofing, building, or construction industry, and/or 5+ years of experience handling client/customer relationships
- Must have and maintain a valid driver’s license and an insurable driving record
- Ability to travel as necessary, including overnight stays as required
- Ability to have and maintain a Company credit card for business-related expenses
Under This Roof, We Also Value
- Exceptionally knowledgeable of roof theory and application, including “hands-on” ability
- Self-disciplined and motivated; a self-starter with initiative; strong organizational and planning skills; proven follow-up ability; ability to teach others
- Solid verbal and written communication skills
- Understanding of basic drafting, with ability to read blueprints
- Proven ability to establish and maintain business relationships
- Confidence, assertiveness, tenacity, and resiliency
- Ability to learn and develop computer skills
How We Protect What Matters Most
- We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
- Our Family-Building benefits support the many different journeys to fertility and parenthood.
- Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.
- Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence.
- Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.
- We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.
GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).
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