Technical Services Representative Job at SSAB
SSAB is one of the largest North American producers of steel plate and coil, serving many industrial markets including energy, construction, agriculture and transportation. SSAB operates five state of the art facilities strategically located in key regions across the U.S.
SSAB has nearly 1,200 highly skilled employees in the U.S. Jobs at SSAB range from machine operators and sales people to advanced engineers and corporate professionals in HR, finance and more. SSAB offers challenging careers and comprehensive benefit program designed to keep employees and their families healthy and secure.
POSITION PURPOSE
The Technical Services Representative role will manage all quality aspects in regard to supply chain quality and customer quality and monitor the subcontractor quality performance. Provide Inside Sales Support in regard to new orders, trials, and mill documentation (gauge charts/test reports)
Answer and investigate all customer quality issues.
Steel Defects, Stamping/forming issues,
material property concerns
Follow up on root cause analysis, corrective actions, and appropriate 8D, etc. reporting.
Input responses regarding customer claims to customer portals.
Monitor port quality conditions and performance
Disposition packaging and transport damage as required based on customer requirements and end application.
Monitor Subcontractor held material.
Communicate with Inside Sales Representative and Supply Chain Manager to ensure proper material movement in the supply chain.
Investigate root cause and monitor corrective action with subcontractor.
Report and follow up on quality related issues and claims using appropriate claim documentation to SSAB EMEA systems, as well as SSAB Americas systems.
Provide support to Inside Sales team.
New order sign off, Reapplications, gauge charts, and other technical related expertise that may be required.
Communicate and coordinate with SSAB EMEA in regard to external logistic issues and mill related issues to improve quality performance and drive quality related improvements throughout the supply chain and at customers.
INCUMBENT ORGANIZATION STRUCTURE
This position will have no supervisory responsibilities.
EDUCATION AND EXPERIENCE
Required
A Engineering/Materials Engineering or equivalent experience.
Minimum of 5 years quality experience in a related product field
An in-depth knowledge of the Quality requirements for automotive and flat rolled steel industry (i.e. ISO/IATF)
An in-depth knowledge of steel defects
An in-depth knowledge of steel processing (slitting/EG coating)
An understanding of warehousing and packaging requirements and expectations
An understanding of material handling as it relates to warehouses, subcontractors, and customers
Excellent Problem Solving Skills
Excellent organizational skills.
Strong verbal and written communication skills.
Computer skills including knowledge in:
Microsoft Word, Excel, Powerpoint
Ability to work and think independently.
Ability to work and contribute in a team environment.
Willingness to travel within North America in excess of 50%
Preferred
Strong product knowledge and capabilities of SSAB Automotive and Flat Roll products
Knowledge of customer base
Stamping and forming experience
Experience in working in an SAP or similar claims system.
Experience working in customer portals.
Experience in Supply Chain with an understanding of INCO terms and the general flow of material from order entry to customer.
SSAB's vision is a stronger, lighter and more sustainable world.
SSAB's values form the guiding principals of our company.
They shape our culture and characteristics. They serve as a compass for our actions and behavior, and describe what we stand for. Values guide us daily in making the right choices and doing the right things.
SSAB's values are:
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
SSAB has nearly 1,200 highly skilled employees in the U.S. Jobs at SSAB range from machine operators and sales people to advanced engineers and corporate professionals in HR, finance and more. SSAB offers challenging careers and comprehensive benefit program designed to keep employees and their families healthy and secure.
POSITION PURPOSE
The Technical Services Representative role will manage all quality aspects in regard to supply chain quality and customer quality and monitor the subcontractor quality performance. Provide Inside Sales Support in regard to new orders, trials, and mill documentation (gauge charts/test reports)
- This position is based out of Southfield, MI with a requirement to be in office unless traveling.
Answer and investigate all customer quality issues.
Steel Defects, Stamping/forming issues,
material property concerns
Follow up on root cause analysis, corrective actions, and appropriate 8D, etc. reporting.
Input responses regarding customer claims to customer portals.
Monitor port quality conditions and performance
Disposition packaging and transport damage as required based on customer requirements and end application.
Monitor Subcontractor held material.
Communicate with Inside Sales Representative and Supply Chain Manager to ensure proper material movement in the supply chain.
Investigate root cause and monitor corrective action with subcontractor.
Report and follow up on quality related issues and claims using appropriate claim documentation to SSAB EMEA systems, as well as SSAB Americas systems.
Provide support to Inside Sales team.
New order sign off, Reapplications, gauge charts, and other technical related expertise that may be required.
Communicate and coordinate with SSAB EMEA in regard to external logistic issues and mill related issues to improve quality performance and drive quality related improvements throughout the supply chain and at customers.
INCUMBENT ORGANIZATION STRUCTURE
This position will have no supervisory responsibilities.
EDUCATION AND EXPERIENCE
Required
A Engineering/Materials Engineering or equivalent experience.
Minimum of 5 years quality experience in a related product field
An in-depth knowledge of the Quality requirements for automotive and flat rolled steel industry (i.e. ISO/IATF)
An in-depth knowledge of steel defects
An in-depth knowledge of steel processing (slitting/EG coating)
An understanding of warehousing and packaging requirements and expectations
An understanding of material handling as it relates to warehouses, subcontractors, and customers
Excellent Problem Solving Skills
Excellent organizational skills.
Strong verbal and written communication skills.
Computer skills including knowledge in:
Microsoft Word, Excel, Powerpoint
Ability to work and think independently.
Ability to work and contribute in a team environment.
Willingness to travel within North America in excess of 50%
Preferred
Strong product knowledge and capabilities of SSAB Automotive and Flat Roll products
Knowledge of customer base
Stamping and forming experience
Experience in working in an SAP or similar claims system.
Experience working in customer portals.
Experience in Supply Chain with an understanding of INCO terms and the general flow of material from order entry to customer.
SSAB's vision is a stronger, lighter and more sustainable world.
SSAB's values form the guiding principals of our company.
They shape our culture and characteristics. They serve as a compass for our actions and behavior, and describe what we stand for. Values guide us daily in making the right choices and doing the right things.
SSAB's values are:
- Driven - Together we create value
- True - Do what is right
- Ahead - Future in mind
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.