Technical Customer Care Specialist I Job at Cox Automotive - USA
Company:
Cox Automotive - USA
Job Family Group:
Customer Care Group
Job Profile:
Technical Customer Care Specialist I
Management Level:
Individual Contributor
Travel %:
No
Work Shift:
Day (United States of America)
Job Description:
This is a remote, work from home opportunity.
The Department is open Monday - Friday, 6AM - 8PM Central Time; Saturday 8AM – 6PM Central Time.
Shifts are as follows: (6a-3p; 7a-4p; 8a-5p; 9a-6p; 10a-7p; 11a-8p).
Saturdays are scheduled on a rotation or can be permanent with a different day off during that week, Monday-Thursday.
New Hire Sign-On Bonus Only: $1,500 Sign-On Bonus after completion of 90 days
employment
.
- As a Technical Support Specialist, you will represent VinSolutions in customer communication via phone and email to assist customers in resolving technical issues.
- Demonstrate strong interpersonal and communication skills, while working with diverse audiences
- Exhibit personal responsibility, accountability, and teamwork.
- Troubleshoot difficult problems with either the customer’s configuration, our software, or other vendor integration points.
- Provide one-on-one training to new and existing customers as needed while working on support tickets.
- Identify and resolve issues that prevent users from utilizing our software.
- Provide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue status.
- Maintain strong working knowledge of released products.
- Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed.
Minimum Qualifications:
- Must be flexible to work any shift during business hours, currently Monday - Friday 7am -8pm Saturday 8AM - 6PM (hours subject to change to meet business needs). Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed.
- Must have excellent written and verbal communication skills.
- High School Diploma or GED
Preferred Qualifications:
- Ability to analyze, troubleshoot, and document issues related to system performance and functionality.
- Experience supporting online products and services.
- Experience using web developer tools to troubleshoot website problems. Ex: Chrome, IE, Firefox, etc.
- Experience supporting mobile devices such as IOS and Android
- College degree preferred; at a minimum Associates Degree or Technical Certification required or commensurate work experience.
Compensation and Other Benefits:
Hourly pay rate is $15.67 - $23.56/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s experience. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Employees receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Us:
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
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