Systems Technician Job at Teamware Solutions (quantum leap consulting).
Teamware Solutions (quantum leap consulting). Cohoes, NY 12047
Position: Systems Technician
Availability: Onsite; M-F
Location: 3 Cedar Street Cohoes, NY
Client: CDS
Responsibilities:
- Provides technical support to end users for computer hardware, telephone equipment, multi-functional printers and peripheral devices
- Serves as second level support to the Help Desk by taking support calls and guiding the User Support Technicians toward viable solutions.
- Provides onsite installation, configuration, and support of computer, and peripheral equipment
- Maintains operational order of computers, and peripheral equipment, and associated wiring
- Ensures excellent customer service and guaranteed response time by actively assigning and monitoring ticket system requests for service
- Acts as Help Desk Support when necessary
- Enters support tickets for users when needed
- Provides timely and customer-oriented assistance to end users and ensures that other members of the Technical team are as well
- Monitors/ maintains up-to-date IT Hardware Inventory
- Duties otherwise assigned by supervisor
Requirements:
- Associates degree required (4 years of relevant experience would be considered in lieu of an Associate’s degree), Bachelors degree is preferred
- Minimum of 1 year of related experience, specifically in Technical Support
- Technical certifications (MCSA, Network+, etc.) preferred
- Excellent communication and organizational skills and the ability to prioritize and multitask are required
- Valid NYS driver’s license in good standing
- Ability to lift a minimum of 50 pounds
- Must be at least 18 years old to apply for this position
Job Type: Contract
Salary: $22.00 - $24.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Cohoes, NY 12047: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: One location
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