Job Title: Sales Systems Administrator/Analyst

SUMMARY

The Sales Systems Administrator is responsible for providing financial, organizational, and administrative leadership for the Sales and Services teams. The SSA will manage the systems and processes that are integral to the success the department, hotel, and clients. Results oriented, process driven, hands-on professional with the ability to deal effectively and interact well with customers and team members . Must have the ability to resolve problems/conflicts in a confidential manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Maintaining all data within the Delphi.fdc (Salesforce) system in order to maximize the use for all users and ensure accuracy of reporting

· Admin user with knowledge of all department systems (Delphi.fdc, Cvent, Meeting Broker, iPlan Diagramming, etc.)

· Provide reporting on production, pace, incentives, lead volume, market segment analysis, etc.

· Management of Department Shared Drives

· Creating, running, analyzing new and existing reports on relevant sales issues to help VP of Sales and Director of Catering make business decisions

• Provide administrative support including answering main sales lines, forwarding email sales inquiries to correct individual/department, ordering office supplies and business cards, etc.

· Runs and compiles the various requested reports, creates excel spreadsheets, conducts monthly audits and monitors all Delphi.fdc (Salesforce) usage.

· Manage all Delphi.fdc (Salesforce) duties and processes and upholding system standards for all users

· Audits & prepares Hotel Sales incentive plan payouts

· Developing reports utilized for soliciting new group business to maximize revenue

· Manage the functionally and reporting of outside sales tools; Cvent

· Onboard new staff and provide email and computer access, logons, phone extensions, business cards, keys, etc.

· Train new and existing staff in sales systems functionality and usage

· Directs and oversees the daily job duties of the Hotel Sales Coordinator

· Assists in establishing goals for all managers based off historical trends, territories and department budgets

· Maintain property profile on different lead channels

· Review all new contracts prior to bookings turning definite and send out turnover packet to other departments

QUALIFICATIONS

Minimum 2 years of experience in a Delphi.fdc (Salesforce) key operator role.

Excellent computer skills including Word, Excel, Outlook, Opera, and hotel background required.

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions through decisive judgment. Ability to interpret and follow through on a variety of instructions and requests.

Other Qualifications

Must be a minimum of 21 years of age. Must be proficient in Microsoft Office Products: Word, Excel, Power Point, Publisher, and Outlook.