Responsible for coordinating and scheduling surgical cases as well as preparing and completing the surgical charts for patients for the Coral Gables or Fort Lauderdale Surgery Center.

Essential Functions

Schedule patients for surgery in person or over the phone, maintain surgical schedule for surgeons, and reschedule patients as needed, to the mutual satisfaction of the patient, the surgeon, and the facility staff

Communicate constantly with assigned surgeon and facility personnel for scheduling purposes

Arrange for pre-op testing ; schedule pre-op, diagnostic testing, and post-op appointments

Arrange for medical clearance between patient and primary care physician’s office and communicate with primary doctors’ offices in regards to patients upcoming surgery

Call for required prior authorizations

Send surgery request with CPT codes to insurance company, and call to confirm patient's benefits and eligibility

Put together pre-op paperwork with instructions and explain instructions to patient

Review doctor's notes and orders to ensure that the correct information is given to the surgery center as well as the insurance company

Create, review, and complete surgical chart

Obtain any diagnostic test requested by surgeon

Note and respond to any special instructions given by surgeon

Understand and abide by scheduling guidelines

Confirm patient has required medication prior to surgery

Tending constantly to the phone and resolving patient requests or issues

Collect deductibles, copay, special lens fees, and self-pay fees the day of the surgery

Communicates to the patients details about their upcoming procedure in a manner that instills understanding and confidence

Understand and communicate well with patients about cataract, retinal, glaucoma, oculoplastic procedures and diagnostic testing required for the above mentioned procedures

Understand characteristics of common anterior segment and oculoplastic disorders

Understand and follow procedures for surgical, diagnostic testing, and procedural schedules

Maintain patient confidentiality

Attend required meetings and trainings

Availability to travel to other offices in the Dade and Broward areas

Taking on any other responsibilities assigned by the manager

Job Specifications

Typically has the following skills or abilities:

2 years of experience in a healthcare-related field

Experience with NextGen

Working understanding of A-scans, IOL Calculations, surgery orders, Special lens calculations, OCT, Visual Field, Photos, and medical clearance

Adhere to surgeon-detailed requests when it pertains to a surgical procedure

Consistently displays professionalism and positive rapport with fellow employees

Demonstrate initiative in accomplishing department and company-wide goals

Excellent communication skills with patients over the phone and in person, in an energetic and empathetic manner

Ability to work in a fast pace environment, with the ability to handle multiple tasks simultaneously

Display a strong work ethic and ownership of work

Detail-oriented and well-organized

Flexible schedule

Computer literate

Bilingual: English and Spanish

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